Contact Center Supervisor (Mandarin Speaker)

vivo Indonesia; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Vivo Indonesia is seeking a Contact Center Supervisor to lead the team, meet performance targets, and resolve customer issues promptly. The role requires Mandarin proficiency, English and Indonesian fluency, and strong teamwork skills.

You will mentor mid-level and senior agents while supporting shift coverage to meet business needs. The ideal candidate holds a Bachelor's degree with at least 1 year of supervisory experience in a contact center environment and advanced Microsoft Office

Qualifications

• Bachelor's degree (S1) in any discipline.
• Minimum 1 year of experience as a Contact Center Supervisor or Team Leader.
• Proficient in spoken and written Indonesian and English; proficiency in Mandarin is required.
• Proficient in Microsoft Office with strong data analysis, communication, coordination, and customer service orientation skills.

Responsibilities

• Be responsible for achieving Contact Center performance targets.
• Handle and escalate major incidents or customer complaints to ensure they are resolved effectively.
• Foster strong teamwork and develop the competencies of mid-level and senior Customer Service representatives.
• Willing to work in shifts and support operational needs in accordance with business requirements.

Skills

Data analysis

Communication

Coordination

Customer service orientation

Education

Bachelor's degree (S1)

Tools

Microsoft Office

Job description

Job Responsibilities:

• Be responsible for achieving Contact Center performance targets.
• Handle and escalation major incidents or customer complaints to ensure they are resolved effectively.
• Foster strong teamwork and develop the competencies of mid-level and senior Customer Service representatives.
• Willing to work in shifts and support operational needs in accordance with business requirements.

Job Requirements:

• Bachelor's degree (S1) in any discipline.
• Minimum 1 year of experience as a Contact Center Supervisor or Team Leader.
• Proficient in spoken and written Indonesian and English; proficiency in Mandarin is required
• Proficient in Microsoft Office with strong data analysis, communication, coordination, and customer service orientation skills.