Bilingual Patient Care Specialist (Jakarta)

Medix, Inc.; Jakarta Pusat; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Medix, Inc. is seeking a Customer Support Representative for Indonesia activities in Jakarta. This on-site role focuses on handling patient and agent inquiries, maintaining meticulous case records, and escalating issues to management when needed.

Ideal candidates have 3–5 years in customer service, healthcare experience is a plus, and strong English and Bahasa Indonesia communication. Proactive follow-ups and KPI-driven performance are essential for success.

Qualifications

• 3–5 years of experience in customer service, call centre, or support roles.
• Experience in healthcare industry is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in English and native Bahasa Indonesia; additional languages are advantageous.
• Proficiency in Microsoft Office and CRM/customer support software.
• Strong attention to detail and organizational skills.
• Positive attitude with a customer-first mindset.

Responsibilities

• Respond to patient and agent inquiries via phone, email, and digital platforms in a professional and timely manner.
• Maintain accurate documentation of patient interactions and case updates in internal systems.
• Escalate complex issues to Management with proper follow-up and resolution.
• Conduct proactive follow-ups with patients and agents to ensure satisfaction and service quality.
• Meet defined service KPIs and SLAs.
• Support and coordinate marketing and patient engagement activities as required.
• Ensure full compliance with Medix policies, protocols, and regulatory requirements.
• Participate in cross-functional projects and process improvements.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Verbal communication

Written communication

Problem solving

CRM software

Microsoft Office

English proficiency

Bahasa Indonesia

Tools

CRM software

Microsoft Office

Job description

Medix, Inc. is seeking a Customer Support Representative for Indonesia activities in Jakarta. This on-site role focuses on handling patient and agent inquiries, maintaining meticulous case records, and escalating issues to management when needed.

Ideal candidates have 3–5 years in customer service, healthcare experience is a plus, and strong English and Bahasa Indonesia communication. Proactive follow-ups and KPI-driven performance are essential for success.