Mandarin-Speaking Corporate Relationship Manager

China, Beijing Branch; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Unknown Jakarta Office is seeking a Customer Service professional to act as the primary contact for corporate customers across call, email, and chat, resolving inquiries with high satisfaction. The role requires fluency in Bahasa Indonesia, English, and Mandarin, strict adherence to data privacy, and collaboration with internal teams to uphold quality metrics and maintain accurate customer records.

Regular schedule, full-time status, and ongoing training ensure up-to-date product knowledge and

Responsibilities

• Resolve customer inquiries and issues via call, email, and chat channels.
• Fulfil customer requests and escalate complex matters to appropriate support teams when necessary.
• Conduct thorough analysis and investigation as part of the customer resolution process.
• Maintain and update customer databases with accurate information.
• Liaise and collaborate with internal stakeholders to ensure seamless customer service delivery.
• Meet and exceed established quality assurance and customer service metrics, including call handling, response times, and protocols.
• Pursue ongoing training and contribute to knowledge base resources for accurate information delivery.
• Strictly adhere to data privacy and security protocols to protect sensitive information.
• Effectively manage workload and prioritize tasks to resolve inquiries in a timely manner.
• Demonstrates proficiency in Bahasa Indonesia, English, and Mandarin to support customers.

Skills

Bahasa Indonesia

English

Mandarin

Job description

Unknown Jakarta Office is seeking a Customer Service professional to act as the primary contact for corporate customers across call, email, and chat, resolving inquiries with high satisfaction. The role requires fluency in Bahasa Indonesia, English, and Mandarin, strict adherence to data privacy, and collaboration with internal teams to uphold quality metrics and maintain accurate customer records.

Regular schedule, full-time status, and ongoing training ensure up-to-date product knowledge and