Mandarin-Speaking Assistant Relationship Manager

PT Bank DBS Indonesia; Jakarta Pusat; Presencial; IDR 180.000.000 - 300.000.000; Jornada completa

Descripción de la vacante

Bank DBS Indonesia is seeking an Assistant Relationship Manager fluent in Mandarin to support corporate clients from Jakarta Head Office. You will respond to inquiries, maintain records, and ensure service delivery across call, email, and chat channels.

The role requires strong cross-cultural communication skills in Bahasa Indonesia, English, and Mandarin, strict adherence to data privacy, and collaboration with internal teams to sustain high customer satisfaction.

Formación

• Experience in corporate customer service environments (preferred).
• Ability to communicate clearly in Mandarin, Indonesian, and English.
• Strong data privacy and record-keeping practices.

Responsabilidades

• Serve as the primary contact for corporate customers across channels (call, email, chat).
• Resolve inquiries and escalate complex issues to relevant teams.
• Maintain accurate customer records and ensure policy compliance.
• Collaborate with internal stakeholders to deliver seamless service.
• Meet quality metrics and uphold data privacy and security standards.

Conocimientos

Mandarin fluency

Bahasa Indonesia fluency

English proficiency

Descripción del empleo

Bank DBS Indonesia is seeking an Assistant Relationship Manager fluent in Mandarin to support corporate clients from Jakarta Head Office. You will respond to inquiries, maintain records, and ensure service delivery across call, email, and chat channels.

The role requires strong cross-cultural communication skills in Bahasa Indonesia, English, and Mandarin, strict adherence to data privacy, and collaboration with internal teams to sustain high customer satisfaction.