Mandarin - AI Technical Presales Specialist (Entry to Mid)

Global Ecotech Systems; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

EcoTech is seeking a Mandarin Speaking - AI Technical Specialist (Entry to Mid) for a full-time, on-site role in Jakarta, Indonesia. You will provide technical support for AI-related products and work with customers and partners to gather requirements, support POC, and deployment.

The ideal candidate has strong analytical and communication skills, fluency in Mandarin and English, and a passion for AI concepts, cloud platforms, or software/hardware integration.

Qualifications

• Strong analytical skills to understand technical issues, interpret data, and propose solutions.
• Excellent communication in Mandarin and English to interact with customers and teams.
• Interest and familiarity with AI concepts, cloud platforms, or software/hardware integration.
• Customer-focused mindset with customer service skills to manage inquiries and relationships.
• Bachelor’s degree in CS/Engineering/IT or related field preferred.
• Ability to work collaboratively in a multicultural, fast-changing tech landscape.
• Strong organizational skills and attention to detail in documenting issues and knowledge bases.

Responsibilities

• Provide technical support for AI-related products and solutions on behalf of Principal Partners.
• Collaborate with customers and partners to gather requirements, run POC, and support deployment.
• Work closely with internal teams to ensure successful implementation and handover.
• Maintain and update knowledge bases and guides for end users.

Skills

Analytical skills

Communication skills

Customer service

Team collaboration

Education

Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field

Job description

Company Description

EcoTech is an ecosystem-focused company that supports AI technology organizations as they expand internationally. The team connects software and hardware capabilities, builds strong collaborations with local partners, and helps create robust ecosystems around AI solutions. EcoTech focuses on making AI technologies relevant and practical for real-world applications across diverse markets. Applicants can expect to work in a dynamic environment that bridges global AI innovation with local needs and opportunities.

Role Description

The Mandarin Speaking - AI Technical Specialist (Entry to Mid) is a full-time, on-site role based in Jakarta, Indonesia. In this role, the specialist will provide technical support for AI-related products and solutions on behalf of our Principal Partners, and work closely with customers and partners to ensure successful requirement gathering, POC and deployment.

Qualifications

• Candidates should possess strong Analytical Skills to understand technical issues, interpret data, and propose effective solutions.
• Candidates should possess excellent Communication skills, including proficiency in Mandarin and English, to interact with customers, partners, and internal teams clearly and professionally.
• Strong interest and familiar with AI concepts, cloud platforms, or software/hardware integration.
• Candidates should possess a customer-focused mindset and Customer Service skills to manage inquiries, handle concerns, and maintain positive relationships.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field is preferred.
• Ability to work collaboratively in a multicultural environment and adapt to a fast-changing technology landscape.
• Strong organizational skills and attention to detail when documenting issues, creating guides, and updating knowledge bases.