Manager Process & Experience Delivery

PT HM Sampoerna Tbk.; Jakarta Pusat; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

Philip Morris International is seeking a Manager Process & Experience Delivery in Indonesia. You will lead end-to-end process excellence, CI initiatives, and digital transformation to deliver a seamless, data-driven employee experience across the country.

Join a team shaping how people services are designed and delivered, turning diverse data sources into clear actions while collaborating with senior stakeholders and cross-market teams.

Qualifications

• Degree in a relevant field (e.g., HR, IT, business) and evidence of process improvement experience.
• Experience in HR Operations, Shared Services, or Process Excellence roles.
• Strong analytical and problem-solving skills with ability to translate data into insights and decisions.

Responsibilities

• Drive end-to-end process excellence across Indonesia.
• Lead CI, digitalization and experience improvement initiatives.
• Turn data into actionable insights and recommendations.
• Manage employee listening strategies and tools.
• Coordinate cross-market collaboration to optimize people services.
• Collaborate with stakeholders to map and improve lifecycle processes.

Skills

Process improvement

Automation

Digital transformation

HR Operations

Data analytics

Stakeholder management

English communication

Education

University degree

Tools

Employee listening tools

Job description

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. There’s something new to learn every single day: changes to integrate and challenges to conquer. If you love working collaboratively and taking risks, you’ll be in your element here.

Manager Process & Experience Delivery Indonesia

PURPOSE OF THE JOB:

As a Manager Process and Experience Delivery Indonesia, you will play a pivotal role in shaping a seamless, data-driven, and people-centric experience across Indonesia. This role goes beyond operations—you will lead continuous improvement (CI), digitalization/experience improvement, and cross-market collaboration to elevate how we design and deliver people services. This is a unique opportunity to combine strategy, process excellence, analytics, and transformation leadership to create meaningful impact for both employees and the business.

Your Day To Day

• Drive end-to-end process excellence
• Lead continuous improvement and digital transformation
• Turn data into clear insights and action
• Master PMI’s employee listening strategy and tools
• Connect multi-source feedback and operational data into meaningful improvements
• Facilitate monthly listening huddles and callback conversations to deeply understand employee pain points
• Champion solutions that improve both employee experience and business outcomes

What We Are Looking For

• University degree with strong experience in process improvement, automation, or digital transformation initiatives.
• Proven experience in HR Operations, Shared Services, or Process Excellence roles
• Strong understanding of end-to-end employee lifecycle processes
• Well‑developed analytical and problem‑solving skills with the ability to translate data into insights and actionable decisions.
• A collaborative team player who facilitates constructive teamwork and navigates social dynamics across a broad range of stakeholders.
• Clear and confident written and verbal communication skills in English, with the ability to engage effectively with senior stakeholders.

What We Offer

Our success depends on our talented employees who work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.

To join our growing team

Philip Morris International: Delivering a Smoke-Free Future Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, and its shareholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, smoke‑free products and associated electronic devices and accessories, and other nicotine‑containing products in markets outside the U.S. PMI is building a future on a new category of smoke‑free products that, while not risk‑free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state‑of‑the‑art facilities and scientific substantiation, PMI aims to ensure that its smoke‑free products meet adult consumer preferences and rigorous regulatory requirements. PMI’s smoke‑free IQOS product portfolio includes heat‑not‑burn and nicotine‑containing vapor products. As of June 30, 2019, PMI estimates that approximately 8.0 million adult smokers around the world have already stopped smoking and switched to PMI’s heat‑not‑burn product, available for sale in 48 markets in key cities or nationwide under the IQOS brand. For more information, please visit www.pmi.com and www.pmiscience.com.

PMI is an Equal Opportunity Employer.

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