IT Service Integrator

PT HM Sampoerna Tbk.; Jakarta Pusat; On-site; IDR 334,800,000 - 580,320,000; Full time

Job summary

PMI is seeking an IT Service Integrator based in Jakarta to manage the delivery of IT services. You will oversee daily operations, ensure SLAs are met, manage incidents, and enforce ITSM processes, including knowledge, incident, and problem management.

You will also handle budgets, vendor negotiations, and policy compliance. Ideal candidates have a Bachelor's in Computer Science, strong IT background, customer-focused mindset, and experience in app development/maintenance, ITIL/Agile

Qualifications

• Minimum a Bachelor's degree in Computer Science
• Has strong background in IT
• Customer-focused mindset; ability to deliver user excellence, understand the end user needs and expectations and drive the satisfaction levels
• Experience in managing the development and maintenance of apps
• Knowledge of industry-standard service integration tools and underlying technologies
• Strong understanding of service management principles and practices
• Familiarity with ITIL, Agile and IT Risk & Controls.
• Excellent communication, interpersonal, networking and stakeholder management skills.
• Ability to manage multiple projects, priorities and navigate dependencies.
• Strong analytical and problem-solving skills.
• Ability to demonstrate ownership of all aspects of a service end-to-end.

Responsibilities

• Responsible for managing the delivery of IT services
• Overseeing the day-to-day operations, ensuring they are being delivered in accordance with the agreed-upon SLAs, and managing any issues or incidents that may arise
• Ensure that all ITSM processes (e.g., knowledge, incident, problem management) are adhered to.
• Managing IT budgets, negotiating contracts with vendors, and ensuring compliance with IT policies and regulations

Skills

Customer-focused mindset

Communication skills

Stakeholder management

Analytical and problem-solving

Multi-project management

End-user understanding

IT Risk & Controls

Service ownership

Education

Bachelor's degree in Computer Science

Tools

ITSM knowledge

Job description

BE A PART OF A REVOLUTIONARY CHANGE - FIND YOUR FUTURE IN OUR FUTURE!

At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future with one clear purpose – to deliver a smoke-free future. We're disrupting our company from the inside out. Our transformation is redefining every area of our business. From where and how we make and sell our products—to how we engage our consumers and society.

To support this vision, PMI is evolving into a science and technology-based, consumer-facing, multi-category company—and Information Technology (IT) is a vital partner in helping to lead the way. As we accelerate PMI's vision, we get to dream big too.

With unique and transformative IT projects matching all levels of skill and ambition, we've taken on the spirit of a start-up, with the freedom to craft and define our digital future, but with the support and scope of a vast global business.

We are seeking a skilled IT Service Integrator who is willing to be based in Jakarta/Krakow.

YOUR DAY TO DAY

• Responsible for managing the delivery of IT services


• Overseeing the day-to-day operations, ensuring they are being delivered in accordance with the agreed-upon SLAs, and managing any issues or incidents that may arise


• Ensure that all ITSM processes (e.g., knowledge, incident, problem management) are adhered to.


• Managing IT budgets, negotiating contracts with vendors, and ensuring compliance with IT policies and regulations

Who We’re Looking For

• Minimum a Bachelor's degree in Computer Science


• Has strong backgrounf in IT


• Customer-focused mindset; ability to deliver user excellence, understand the end user needs and expectations and drive the satisfaction levels


• Experience in managing the development and maintenance of apps


• Knowledge of industry-standard service integration tools and underlying technologies


• Strong understanding of service management principles and practices


• Familiarity with ITIL, Agile and IT Risk & Controls.


• Excellent communication, interpersonal, networking and stakeholder management skills.


• Ability to manage multiple projects, priorities and navigate dependencies.


• Strong analytical and problem-solving skills.


• Ability to demonstrate ownership of all aspects of a service end-to-end.

WHY SHOULD YOU JOIN US?

• We’re redefining the big picture of well-being and personal development. We seek the best professionals but recognize them as parents, caregivers, family, and community members. We look after each other and care for our people, so wherever you join us around the world, we’re committed to providing the type of benefits only a company like PMI can offer


• Being the fastest learning IT organization in the world is core to our culture, so we invest significantly in developing our people. From mentoring to technical certifications, stretch roles, soft skills development, and executive education, we help our people develop the skills they need to do their best work and create their own unique impact.


• At PMI IT, we believe diversity and inclusiveness are essential to every industry. We’re proud that our culture is built upon strong corporate values, a foundation of respect and belonging, and a commitment to diversity and inclusion that welcomes a variety of skill sets, backgrounds, and experiences.


• We see digital technology as disruptive, and possibilities as endless. Our teams work with innovative technologies

Every single IT member is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If our culture and mindset resonate with you, we look forward to receiving your application and getting to know you.

Together, let’s deliver a smoke free future.

#Sampoerna

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