Manager

La Villa Oberoi; Kuta; On-site; IDR 111,600,000 - 223,200,000; Full time

Job summary

La Villa Oberoi in Seminyak, Bali, seeks a proactive Villa Manager to oversee daily operations and drive the property's commercial performance. This is a true management role with autonomy and responsibility beyond guest relations.

You will manage staff, coordinating housekeeping, maintenance, and service providers, optimize occupancy and pricing, and ensure exceptional guest experiences with attention to detail and professional communication.

Qualifications

• Experience in villa management, hotels, guest houses or hospitality.
• Excellent organisational and planning skills are required.
• Strong attention to detail and high standards of service.
• Excellent interpersonal and communication skills with guests and team.
• Proactive, solution-oriented mindset with initiative and independence.
• Knowledge of booking platforms and OTA channels and revenue management.

Responsibilities

• Oversee daily operations and villa maintenance to ensure high standards.
• Coordinate housekeeping, maintenance, gardening, pool staff, and service providers.
• Manage guest check-ins/outs and respond promptly to requests; handle complaints calmly.
• Monitor reservations, pricing, occupancy, and market trends; apply dynamic pricing where appropriate.
• Lead staff and suppliers, schedule shifts, and ensure service quality.
• Communicate with owners/partners to optimise profitability and guest experience.

Skills

Villa management experience

Organisational skills

Attention to detail

Interpersonal skills

Hospitality mindset

Decision making

Problem solving

Staff management

Booking platforms knowledge

Dynamic pricing experience

English proficiency

Tools

PriceLabs

Beyond Pricing

Wheelhouse

PMS

Job description

Full-time | Long-term opportunity | High-end private villa

We are looking for an experienced, proactive and highly organised Villa Manager to oversee the daily operations and continued development of our high-end villa located in Seminyak, Bali.

This is not simply a guest relations or reception position.

We are looking for someone who can truly take ownership of the property — someone reliable, detail-oriented and proactive, who can manage the villa as if it were their own.

The ideal candidate will be comfortable managing people, solving problems, making decisions and constantly looking for ways to improve both the guest experience and the property’s performance.

YOUR ROLE

As Villa Manager, you will be the main person responsible for ensuring the smooth day-to-day operation and commercial performance of the property.

You will work closely with the owners and have a high level of autonomy in managing the villa, staff, guests, service providers and booking performance.

Operational Management

You will be responsible for:

* Overseeing the overall condition and maintenance of the villa

* Coordinating housekeeping, maintenance, gardening, pool staff and other service providers

* Organising and following up on repairs and maintenance work

* Regularly inspecting the property and identifying potential issues before they become problems

* Managing inventory, supplies, equipment and operational purchases

* Ensuring the villa is always maintained to the highest standards

* Organising staff schedules and ensuring efficient daily operations

* Monitoring the quality of work carried out by staff and service providers

* Optimising operational processes whenever possible

Attention to detail is essential.

We are looking for someone who notices what others may overlook and takes action before guests are affected.

GUEST EXPERIENCE

Creating an exceptional guest experience will be one of your key responsibilities.

You will:

* Welcome guests and manage check-ins and check-outs

* Remain available and responsive throughout their stay

* Respond quickly and professionally to guest requests

* Handle unexpected situations and complaints calmly and efficiently

* Anticipate guest needs whenever possible

* Ensure that every guest receives a high-quality and personalised experience

* Recommend relevant additional services, experiences or solutions when appropriate

Our goal is simple: guests should feel that everything has been taken care of.

BOOKING & REVENUE MANAGEMENT

The Villa Manager will play an important role in maximising the property’s occupancy, revenue and overall profitability.

Responsibilities may include:

* Monitoring reservations and managing the booking calendar

* Managing and understanding booking platforms and OTA channels

* Monitoring occupancy, booking pace and market demand

* Analysing competitor pricing and local market trends

* Applying and managing dynamic pricing strategies

* Adjusting rates according to seasonality, demand, occupancy, local events and booking trends

* Identifying opportunities to improve occupancy and revenue

* Monitoring the villa’s commercial performance and reporting relevant insights to the owners

* Working proactively with the owners to optimise the property’s profitability

* Communicating with booking platforms, partners and other relevant stakeholders

Experience with revenue management and dynamic pricing is highly appreciated.

Experience using dynamic pricing tools such as PriceLabs, Beyond Pricing, Wheelhouse or similar revenue management software is strongly preferred.

We are looking for someone who understands that villa management is not only about operations, but also about maximising the property’s commercial performance.

STAFF & SUPPLIER MANAGEMENT

You will coordinate the people involved in the daily operation of the villa.

This includes:

* Organising and managing staff schedules

* Coordinating housekeeping and operational teams

* Managing local service providers and suppliers

* Monitoring the quality and reliability of their work

* Managing operational priorities

* Negotiating with suppliers when necessary

* Finding reliable and efficient solutions when issues arise

Strong communication, leadership and organisational skills are important.

THIS IS A TRUE MANAGEMENT POSITION

We are not looking for someone who simply opens the door for guests and waits for instructions.

We are looking for someone who:

* Sees a problem and takes action

* Anticipates issues before they affect guests

* Can make decisions independently

* Knows how to prioritise

* Is comfortable managing several responsibilities at the same time

* Constantly looks for ways to improve the villa

* Can remain calm and efficient when unexpected situations arise

* Understands the importance of both operational excellence and commercial performance

For example:

You notice a light bulb is no longer working — you arrange for it to be replaced before the next guest notices.

You identify an issue with the air conditioning — you immediately contact the appropriate technician and follow up until the problem is solved.

You notice recurring guest feedback — you analyse the issue and propose an improvement.

You see an opportunity to optimise occupancy or pricing — you proactively analyse the situation and suggest a solution.

This is the mindset we are looking for.

THE IDEAL CANDIDATE

We are looking for someone with:

* Previous experience in villa management, hotels, guest houses, Airbnb properties or hospitality

* Excellent organisational and planning skills

* Strong attention to detail

* Excellent interpersonal and communication skills

* A genuine sense of hospitality and customer service

* A proactive and solution-oriented mindset

* The ability to take initiative and make decisions independently

* Strong problem-solving skills

* The ability to manage multiple priorities efficiently

* Experience managing staff and service providers

* Good knowledge of booking platforms and OTA channels

* Experience with dynamic pricing and revenue management

* Experience using PriceLabs, Beyond Pricing, Wheelhouse or similar pricing software is strongly preferred

* Understanding of occupancy optimisation, competitor analysis and seasonal pricing strategies

* Comfortable using digital tools, PMS and property management platforms

* A strong level of English

* French is a plus

* Knowledge of Seminyak and the local Bali environment is highly appreciated

* Ability to ride a scooter

* Verifiable professional references

PERSONALITY & MINDSET

Beyond experience, personality is extremely important to us.

We are looking for someone who is:

* Trustworthy

* Responsible

* Highly organised

* Reactive

* Detail-oriented

* Professional

* Friendly and approachable

* Positive and solution-oriented

* Comfortable taking responsibility

* Able to anticipate rather than simply react

* Always willing to improve and optimise the way things are done

WHAT WE OFFER

* A long-term collaboration

* A position with real responsibilities and significant autonomy

* Direct communication and collaboration with the property owners

* A pleasant working environment in a high-end villa in Seminyak

* The opportunity to play an important role in the development and growth of the property

* A competitive salary depending on experience and profile

* Potential for professional growth and evolution of the role over time