Assistant Villa Manager

Vibe development; Provinsi Bali; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Cassandra Villas by VIBE Development in Bali seeks an active Assistant Villa Manager to lead daily operations, welcome guests, coordinate housekeeping, and support purchasing, inventory and F&B. This hands-on role offers a path to Villa Manager or Hotel Operations Manager, with leadership across Rooms, Guest Experience, Housekeeping, Purchasing and F&B.

You will work with the management team to build a well-organized, guest-focused, commercially successful property, ensuring standards through

Qualifications

• Minimum two years of experience in villa, hotel, resort or serviced-apartment operations.
• Previous supervisory or duty-management experience preferred.
• Strong English communication skills; additional languages advantageous.
• Comfortable using WhatsApp, email, spreadsheets and hotel systems.
• Available to work flexible shifts, weekends and holidays.

Responsibilities

• Serve as main contact for guests before, during and after stay via WhatsApp, phone, email and bookings.
• Welcome guests with warm, efficient arrival experience and anticipate needs.
• Coordinate housekeeping and maintenance for villa readiness.
• Oversee F&B outlet operations, service prep, opening and closing.
• Manage purchase requests, quotations, supplier communication and delivery schedules.
• Prepare duty rosters and conduct daily briefings.
• Conduct property inspections and take charge during Manager's absence.

Skills

Guest service

Housekeeping coordination

Inventory management

F&B operations

Communication in English

Leadership

Tools

WhatsApp

Hotel management system

Spreadsheets/Excel

Job description

This is an active, hands-on management position at Cassandra Villas by VIBE Development. The Assistant Villa Manager will be actively involved in daily operations-from welcoming guests and coordinating housekeeping to supporting purchasing, managing inventory and leading the property's F&B outlet. This position is ideal for someone who wants to develop into a future Villa Manager or Hotel Operations Manager, gaining practical leadership experience across Rooms, Guest Experience, Housekeeping, Purchasing and F&B while working closely with the management team to establish Cassandra Villas as a well-organized, guest-focused and commercially successful property.

Key responsibilities

Serve as one of the main points of contact for guests before, during and after their stay, managing communication through WhatsApp, telephone, email and booking platforms

Welcome guests personally and ensure a warm, efficient and professional arrival experience; anticipate guest needs and provide personalized assistance

Handle guest concerns and complaints calmly, professionally and with a solution-focused approach

Prepare for daily arrivals and departures; review reservations, guest preferences and payment status before arrival

Coordinate with Housekeeping and Maintenance to ensure every villa is inspected and ready before check-in

Prepare and manage the daily Housekeeping schedule according to occupancy, arrivals and departures; assign cleaning responsibilities and monitor completion

Inspect guest villas, public areas, back-of-house areas and staff facilities to ensure cleanliness, presentation and hygiene standards are consistently maintained

Manage inventories with Housekeeping and F&B teams; conduct regular stock counts and maintain minimum and maximum stock levels

Collect and review purchase requests from operational departments; coordinate quotations, supplier communication, ordering and delivery schedules

Oversee the daily operation of the F&B outlet; coordinate service preparation, opening, closing and team assignments; ensure guests receive friendly, timely and professional service

Prepare and manage duty rosters according to occupancy and operational requirements; conduct daily briefings and communicate priorities clearly

Conduct daily property inspections and follow up on all operational issues; take responsibility for the property during the Villa Manager's absence

About you

Minimum two years of experience in villa, hotel, resort or serviced-apartment operations

Previous experience as a Supervisor, Duty Manager, Guest Relations Supervisor, Front Office Supervisor or Assistant Manager is preferred

Practical understanding of guest service, Housekeeping and F&B operations

Experience with purchasing, inventory or cost control is an advantage

Strong English communication skills; additional languages are an advantage

Comfortable using WhatsApp, email, spreadsheets and hotel operational systems

Able to prepare schedules, reports, checklists and inventory records

Willing to work flexible shifts, weekends and public holidays according to operational requirements

Currently based in Bali or willing to relocate

Warm, confident and professional with strong organizational and attention to detail; hands-on and comfortable supporting the team directly

About us

Cassandra Villas by VIBE Development is building a team that learns together, takes ownership and is proud of the results we create.