Manager

PT Ebony Mitra Pratama; Jakarta Selatan; On-site; IDR 300,000,000 - 500,000,000; Full time

Job summary

PT Ebony Mitra Pratama is seeking an experienced Manager to oversee three business units: KTV, SPA, and Hotel in Jakarta. You will lead daily operations, drive service quality, and implement strategies to boost revenue and occupancy while controlling costs.

Responsibilities include supervising teams, monitoring performance, ensuring SOP compliance, and coordinating with HR, Finance, Marketing to achieve targets and improve overall profitability. Weekend shifts may be required.

Qualifications

• Diploma or Bachelor’s in hospitality/business management.
• Minimum 5 years in KTV/SPA/Hotel or hospitality.
• Proven leadership and multi-unit operations experience.
• Strong revenue, budgeting, and customer service skills.

Responsibilities

• Oversee daily operations of KTV, SPA, and Hotel units.
• Lead, develop, and evaluate staff performance.
• Monitor sales targets, occupancy, and profitability.
• Manage costs, budgets, inventory, and assets.
• Prepare performance reports and improvement plans.
• Ensure compliance with SOPs and regulations.
• Coordinate with HR, Finance, Marketing to support objectives.
• Handle customer complaints professionally.

Skills

Team leadership

Operations management

Revenue management

Customer service

Budgeting

Education

Diploma (D3) or Bachelor’s degree in Hospitality/Hotel/Business Management

Job description

We are seeking an experienced and results-oriented Manager to oversee three business units: KTV, SPA, and Hotel. The successful candidate will be responsible for managing daily operations, leading teams, maintaining service quality, increasing revenue, and ensuring that all business units operate efficiently in accordance with company standards and targets.

Responsibilities

Lead, manage, and supervise the daily operations of the KTV, SPA, and Hotel business units.

Ensure all business units operate in accordance with company SOPs, service standards, and policies.

Supervise, develop, and evaluate employee performance across all business units.

Monitor sales targets, revenue performance, hotel occupancy rates, and overall business achievements.

Control operational costs, budgets, inventory, and company assets to ensure efficiency.

Maintain high standards of customer service, cleanliness, comfort, and customer satisfaction across all business units.

Handle customer complaints and resolve operational issues effectively and professionally.

Develop strategies to increase sales, revenue, operational efficiency, and overall profitability.

Coordinate with HR, Finance, Marketing, and other relevant departments to support business objectives.

Prepare regular performance reports, operational evaluations, and improvement recommendations for management.

Ensure all business activities comply with company SOPs, licensing requirements, and applicable regulations.

Requirements

Minimum Diploma (D3) or Bachelor's degree (S1) in Hospitality Management, Hotel Management, Business Management, or a related field.

Minimum 5 years of experience in the KTV, SPA, Hotel, Hospitality, or Lifestyle Entertainment industry.

Proven experience in team leadership and business operations management. Experience managing multiple business units is an advantage.

Strong understanding of revenue management, sales targets, budgeting, operational cost control, and customer service standards.

Excellent leadership, communication, coordination, analytical, and problem-solving skills.

Strong business acumen with a focus on achieving targets, improving operational efficiency, and maximizing customer satisfaction.

High level of integrity, discipline, accountability, and decision-making ability.

Willing to work on a shift-based schedule, including weekends and public holidays, according to operational requirements.