Marketing & Business Development Manager – Ballroom

PT ANUGRAH PURI PERTIWI; Bekasi; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT ANUGRAH PURI PERTIWI is seeking a Marketing & Business Development Manager for our Ballroom. The role focuses on operational excellence, sales growth, and strategic partnerships to elevate guest experiences and occupancy.

Ideal candidates have a strong hospitality background, proven leadership, and the ability to drive revenue targets in a fast-paced environment. This position is based in Bekasi, Indonesia and requires hands-on management of all ballroom activities.

Qualifications

• Minimum a bachelor's degree in Hospitality Management or Business Administration.
• Minimum 4 years in hotel/property operations with at least 2 years in a supervisory/managerial role.
• Experience as Assistant Hotel Manager or Operations Manager preferred.
• Strong leadership, execution mindset, and team supervision abilities.
• Ability to work in a fast-paced hospitality environment with targets and reports.

Responsibilities

• Oversee daily ballroom operations and ensure SOP compliance and service standards.
• Supervise Guest Service team, event staff, technicians, and maintenance.
• Drive guest experience across all touchpoints.
• Monitor performance, service quality, and reporting.
• Lead sales, business development, and partnerships to grow revenue.
• Manage manpower, productivity, costs, and venue resources efficiently.
• Achieve revenue targets, guest visits, customer satisfaction, and KPIs.
• Handle escalations and strategic operational decisions.
• Analyze venue performance and develop revenue/efficiency strategies.
• Maintain relationships with Mall/Building Management and external parties.

Skills

Leadership

Communication

Team management

Sales & business development

Strategic planning

Education

Bachelor's degree in Hospitality Management or Business Administration

Job description

Marketing & Business Development Manager – Ballroom

We are seeking a professional with a passion in hospitality who is ready to face challenges and grow with a solid team. We are looking for someone who is not only strong in operations, but also has business instinct, the ability to build relationships, and a commitment to bring our ballroom to a higher level. This position requires the ability to achieve revenue targets, increase occupancy, and ensure customer satisfaction is maintained. This is an opportunity for those who want to grow, contribute meaningfully, and create measurable impact.

Key responsibilities

Oversee daily ballroom operations and ensure all comply with SOP and service standards

Supervise Guest Service team, event staff, technicians, and maintenance

Ensure excellent guest experience at all touchpoints

Monitor operational performance, service quality, and reporting

Lead sales, business development, and strategic partnerships to expand network and increase revenue

Manage manpower, productivity, operational cost, and venue resources effectively

Ensure revenue targets, guest visits, customer satisfaction, and operational KPIs are achieved

Handle customer escalations, operational issues, and strategic decision-making

Analyze venue performance and develop strategies to improve revenue, efficiency, and customer experience

Maintain professional relationships with Mall/Building Management and external parties

About you

Minimum S1 in Hospitality Management, Business Administration, or related field

Minimum 4 years' experience in hotel/property operations, with a minimum of 2 years in a supervisory/managerial position

Experience as Assistant Hotel Manager or Operations Manager preferred

Understanding of daily operations, client experience, service standards, and team supervision

Hands-on leadership with a strong execution mindset

Proactive, adaptive, responsible, and able to work in a fast-paced hospitality environment

Strong problem-solving and practical decision-making ability

Strong communication and team management skills

Comfortable working with targets, operational reports, and performance improvement

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