Luxury Villa Resort General Manager Elite Guest Experience

DHC Partners; Provinsi Bali; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

DHC Partners is seeking an experienced General Manager to lead the operations of a boutique luxury villa resort in Bali, overseeing guest services, rooms division, housekeeping, and F&B coordination. The role emphasizes delivering exceptional guest experiences, maintaining luxury service standards, and driving operational excellence.

The ideal candidate will have 8–10 years of hospitality leadership in luxury properties, with a proven track record of managing teams, optimizing financial

Qualifications

• 8–10 years of hospitality experience in luxury hotels, boutique resorts, villas, or private properties.
• Experience as Hotel Manager, Resort Manager, Operations Manager, General Manager, or Rooms Division Leader preferred.
• Proven ability to lead teams and deliver high-touch personalized service.
• Strong understanding of luxury hospitality operations and guest experience management.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage operations in a fast-paced, high-service environment.
• Strong financial awareness and experience improving operational performance.
• Experience implementing SOPs and service quality improvements.

Responsibilities

• Lead daily resort operations to ensure luxury service and compliance with standards.
• Oversee Rooms Division, Front Office, Guest Relations, Housekeeping, Concierge, and support functions.
• Deliver personalized guest experiences and maintain relationships with VIP and international guests.
• Coach and develop the hospitality team and foster a culture of service excellence.
• Manage budgets, costs, revenue opportunities, and overall business performance.
• Coordinate F&B operations, private dining, and guest experiences.
• Maintain quality standards and drive service improvements aligned with health and safety requirements.
• Provide operational updates to ownership and support strategic initiatives.

Skills

Leadership

Guest experience management

Strategic planning

Operational excellence

Financial acumen

Job description

DHC Partners is seeking an experienced General Manager to lead the operations of a boutique luxury villa resort in Bali, overseeing guest services, rooms division, housekeeping, and F&B coordination. The role emphasizes delivering exceptional guest experiences, maintaining luxury service standards, and driving operational excellence.

The ideal candidate will have 8–10 years of hospitality leadership in luxury properties, with a proven track record of managing teams, optimizing financial