Luxury Spa Supervisor & Training Leader

Aman Group; Kecamatan Ubud; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Amandari in Bali invites an experienced Spa Supervisor to oversee daily spa operations, ensuring exceptional guest experiences and consistent service excellence. You will train and develop Spa Associates, uphold Aman brand standards, and coordinate with the Spa Manager to deliver luxurious wellness journeys.

The role requires strong leadership, 3–5 years in a luxury spa environment with 1–2 years in supervision or training, and excellent communication.

Qualifications

• Diploma or Bachelor's Degree in Spa Therapy, Wellness, Hospitality Management, or a related field.
• Minimum of 3–5 years' experience in a luxury spa environment, including at least 1–2 years in a supervisory or training role.
• Strong knowledge of spa therapies, massage techniques, and luxury guest service.
• Experience in training delivery, coaching, and team development.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and team management abilities.

Responsibilities

• Oversee daily spa operations to ensure smooth, efficient, and high-quality service delivery.
• Lead, motivate, and guide Spa Therapists to deliver personalized luxury wellness experiences in line with Aman standards.
• Conduct regular training sessions on treatment techniques, product knowledge, grooming, hygiene, and service etiquette.
• Develop and implement training plans, SOPs, and competency assessments for Spa Associates.
• Monitor therapist performance and provide coaching, feedback, and development plans.
• Ensure all treatments follow Aman brand standards, hygiene protocols, and safety procedures.
• Handle guest feedback and service recovery promptly and professionally.
• Coordinate therapist schedules to maximize productivity while maintaining exceptional guest service.
• Support recruitment, onboarding, and induction of new Spa Associates.
• Maintain training records, performance reports, and compliance with Learning & Development requirements.
• Collaborate with Spa Manager and other departments to create seamless wellness experiences.

Skills

Spa supervision

Training delivery

Leadership

Guest service excellence

Education

Diploma or Bachelor’s Degree in Spa Therapy / Wellness / Hospitality Management

Job description

Amandari in Bali invites an experienced Spa Supervisor to oversee daily spa operations, ensuring exceptional guest experiences and consistent service excellence. You will train and develop Spa Associates, uphold Aman brand standards, and coordinate with the Spa Manager to deliver luxurious wellness journeys.

The role requires strong leadership, 3–5 years in a luxury spa environment with 1–2 years in supervision or training, and excellent communication.