Luxury Guest Experience Manager

Aman Hotels; Kecamatan Ubud; On-site; IDR 279,000,000 - 390,600,000; Full time

Job summary

Amandari in Ubud seeks a Guest Relations Manager to ensure exceptional, personalized experiences for every guest. You will oversee guest relations operations and collaborate with all hotel departments to deliver seamless service.

The role requires leadership, a background in luxury hospitality, and a proactive approach to anticipating guest needs, handling requests, and maintaining Amandari's discreet Balinese hospitality.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Management, or related field.
• Minimum 2–3 years of experience in Guest Relations, Front Office, or a similar guest-facing management position.
• Previous supervisory or managerial experience in a luxury hospitality environment.
• Good proficiency in English, both written and spoken.

Responsibilities

• Welcome and engage guests in a warm, professional, and personalized manner throughout their stay.
• Coordinate with Front Office, Housekeeping, F&B, Spa, Engineering, and other departments to ensure seamless service.
• Anticipate guest needs and proactively arrange personalized services and experiences.
• Handle guest requests, inquiries, feedback, and complaints promptly, professionally, and discreetly.
• Lead and coach Guest Relations and Front Office teams to deliver consistent service.

Skills

English proficiency

Guest relations leadership

Communication

Problem solving

Discretion

Interpersonal skills

Education

Diploma or Bachelor's degree in Hospitality Management or related field

Job description

Amandari in Ubud seeks a Guest Relations Manager to ensure exceptional, personalized experiences for every guest. You will oversee guest relations operations and collaborate with all hotel departments to deliver seamless service.

The role requires leadership, a background in luxury hospitality, and a proactive approach to anticipating guest needs, handling requests, and maintaining Amandari's discreet Balinese hospitality.