Luxury Spa Operations & Training Lead

Aman Group; Indonesia; On-site; IDR 633,255,000 - 1,085,580,000; Full time

Job summary

Aman Group's luxury resort Amandari in Bali seeks a Spa Supervisor to oversee daily spa operations, ensure exceptional guest experiences, and uphold Aman brand standards across all treatments and services.

You will train and develop Spa Associates, coordinate schedules, monitor performance, and collaborate with the Spa Manager and other departments to deliver seamless wellness experiences while maintaining facilities and inventory.

Qualifications

• Diploma or Bachelor's Degree in Spa Therapy, Wellness, Hospitality Management, or a related field.
• Strong knowledge of spa therapies, massage techniques, wellness concepts, and luxury guest service.
• Demonstrated experience in training delivery, coaching, and team development.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and team management abilities.
• High attention to detail with a commitment to delivering exceptional guest experiences.
• Ability to work flexible schedules, including weekends and public holidays.

Responsibilities

• Supervise daily spa operations to ensure smooth, efficient, and high-quality service delivery.
• Lead, motivate, and guide Spa Therapists to deliver personalized luxury wellness experiences in accordance with Amandari standards.
• Conduct regular training sessions on treatment techniques, product knowledge, grooming, hygiene, and service etiquette.
• Develop and implement training plans, SOPs, and competency assessments for Spa Associates.
• Monitor therapist performance and provide regular coaching, feedback, and development plans.
• Ensure all treatments are delivered in accordance with Aman brand standards, hygiene protocols, and safety procedures.
• Handle guest feedback, concerns, and service recovery professionally and promptly.
• Coordinate therapist schedules to maximize productivity while maintaining exceptional guest service.
• Support the recruitment, onboarding, and induction of new Spa Associates.
• Maintain accurate training records, performance reports, and compliance with Learning & Development requirements.
• Collaborate with the Spa Manager and other resort departments to create seamless wellness experiences for guests.
• Ensure spa facilities, treatment rooms, equipment, and retail displays are well maintained and fully stocked.
• Promote spa treatments, wellness programs, and retail products to support departmental revenue objectives.

Skills

Spa therapies

Massage techniques

Wellness concepts

Luxury guest service

Training delivery

Coaching

Team development

Communication skills

Leadership

Organizational skills

Education

Diploma or Bachelor's Degree in Spa Therapy, Wellness, Hospitality Management, or related field

Job description

Aman Group's luxury resort Amandari in Bali seeks a Spa Supervisor to oversee daily spa operations, ensure exceptional guest experiences, and uphold Aman brand standards across all treatments and services.

You will train and develop Spa Associates, coordinate schedules, monitor performance, and collaborate with the Spa Manager and other departments to deliver seamless wellness experiences while maintaining facilities and inventory.