Spa Supervisor

Aman; Kecamatan Ubud; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Aman at Amandari in Ubud, Bali, seeks a Spa Supervisor to oversee daily spa operations, maintain Aman brand standards, and drive exceptional guest experiences.

You will train Spa Associates, develop SOPs, monitor performance, and collaborate with other resort departments to create seamless wellness journeys for guests. The role requires leadership, strong communication, and 3–5 years in a luxury spa with 1–2 years in supervision.

Qualifications

• Diploma or Bachelor's in Spa Therapy, Wellness, Hospitality Management, or a related field.
• 3–5 years’ experience in a luxury spa, including 1–2 years in supervision or training.
• Strong knowledge of spa therapies and luxury guest service.

Responsibilities

• Supervise daily spa operations to ensure high-quality service delivery.
• Lead, motivate, and guide Spa Therapists to provide personalized luxury experiences.
• Conduct regular training on treatment techniques, product knowledge, grooming, hygiene and etiquette.
• Develop SOPs and competency assessments for Spa Associates.
• Monitor therapist performance and provide coaching and development plans.
• Ensure treatments align with Aman brand standards, hygiene, and safety protocols.
• Handle guest feedback and service recovery professionally.
• Coordinate therapist schedules to maximize productivity while maintaining service.
• Support recruitment, onboarding, and induction of new Spa Associates.
• Maintain training records and compliance with Learning & Development requirements.
• Collaborate with Spa Manager and other departments to create seamless wellness experiences.
• Ensure spa facilities and equipment are well maintained and stocked.
• Promote spa treatments and retail products to support revenue objectives.

Skills

Leadership

Training delivery

Communication

Team management

Education

Spa Therapy degree

Job description

Location Overview

Join our team in Amandari. Presided over by a sacred stone tiger, Amandari was designed after a traditional Balinese village on the verdant lip of the Ayung River Gorge. Free-standing guest suites are reached via winding pathways, while the curving swimming pool mimics the rice paddies below. Close to the artistic centre of Ubud, this place of peace invites both reflection and the exploration of Bali’s cultural heart.

Role

The Spa Supervisor is responsible for overseeing the daily operations of the Spa at Amandari while ensuring exceptional guest experiences through consistent service excellence and the continuous training and development of Spa Associates. This role supports the Spa Manager in maintaining Aman brand standards, enhancing guest satisfaction, and fostering a culture of learning, professionalism, and wellness.

Responsibilities

• Supervise daily spa operations to ensure smooth, efficient, and high-quality service delivery.

• Lead, motivate, and guide Spa Therapists to deliver personalized luxury wellness experiences in accordance with Amandari standards.

• Conduct regular training sessions on treatment techniques, product knowledge, grooming, hygiene, and service etiquette.

• Develop and implement training plans, Standard Operating Procedures (SOPs), and competency assessments for Spa Associates.

• Monitor therapist performance and provide regular coaching, feedback, and development plans.

• Ensure all treatments are delivered in accordance with Aman brand standards, hygiene protocols, and safety procedures.

• Handle guest feedback, concerns, and service recovery professionally and promptly.

• Coordinate therapist schedules to maximize productivity while maintaining exceptional guest service.

• Support the recruitment, onboarding, and induction of new Spa Associates.

• Maintain accurate training records, performance reports, and compliance with Learning & Development requirements.

• Collaborate with the Spa Manager and other resort departments to create seamless wellness experiences for guests.

• Ensure spa facilities, treatment rooms, equipment, and retail displays are well maintained and fully stocked.

• Promote spa treatments, wellness programs, and retail products to support departmental revenue objectives.

Requirements

• Diploma or Bachelor’s Degree in Spa Therapy, Wellness, Hospitality Management, or a related field.

• Minimum of 3–5 years’ experience in a luxury spa environment, including at least 1–2 years in a supervisory or training role.

• Strong knowledge of spa therapies, massage techniques, wellness concepts, and luxury guest service.

• Demonstrated experience in training delivery, coaching, and team development.

• Excellent communication and interpersonal skills.

• Strong leadership, organizational, and team management abilities.

• High attention to detail with a commitment to delivering exceptional guest experiences.

• Ability to work flexible schedules, including weekends and public holidays.

• Good command of spoken and written English; additional language skills are an advantage.

• Professional appearance and grooming standards consistent with the luxury hospitality environment at Amandari.