Spa Supervisor

PT Villa Ayu; Indonesia; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Amandari Spa, part of Aman Group, is seeking a Spa Supervisor to oversee daily spa operations and mentor Spa Associates. You will drive exceptional guest experiences, maintain Aman standards, and lead ongoing training and development in a luxury setting.

Ideal candidates bring 3–5 years in luxury spa environments, strong leadership, and a customer-centric approach. English proficiency and flexible scheduling are essential for success in this role.

Qualifications

• 3–5 years in a luxury spa environment with supervisory or training experience.
• Strong knowledge of spa therapies, massage techniques, and luxury guest service.
• Experience delivering training, coaching, and team development.
• Excellent communication and interpersonal skills; strong leadership and attention to detail.
• Ability to work flexible schedules including weekends and public holidays.

Responsibilities

• Oversee daily spa operations to ensure high-quality service delivery.
• Lead therapists to deliver personalized luxury wellness experiences per Aman standards.
• Conduct regular training on treatment techniques, product knowledge, grooming, hygiene and etiquette.
• Develop SOPs, training plans, and competency assessments for Spa Associates.
• Monitor therapist performance and provide coaching and development plans.
• Coordinate therapist schedules and recruitment/onboarding of new staff.
• Maintain training records and ensure Learning & Development compliance.
• Collaborate with the Spa Manager and other departments to create seamless guest wellness experiences.

Skills

Leadership

Team management

Communication

English proficiency

Education

Diploma/Bachelor in Spa Therapy or related field

Job description

Location Overview

Join our team in Amandari. Presided over by a sacred stone tiger, Amandari was designed after a traditional Balinese village on the verdant lip of the Ayung River Gorge. Free-standing guest suites are reached via winding pathways, while the curving swimming pool mimics the rice paddies below. Close to the artistic centre of Ubud, this place of peace invites both reflection and the exploration of Bali’s cultural heart.

Role

The Spa Supervisor is responsible for overseeing the daily operations of the Spa at Amandari while ensuring exceptional guest experiences through consistent service excellence and the continuous training and development of Spa Associates. This role supports the Spa Manager in maintaining Aman brand standards, enhancing guest satisfaction, and fostering a culture of learning, professionalism, and wellness.

Responsibilities

• Supervise daily spa operations to ensure smooth, efficient, and high-quality service delivery.
• Lead, motivate, and guide Spa Therapists to deliver personalized luxury wellness experiences in accordance with Amandari standards.
• Conduct regular training sessions on treatment techniques, product knowledge, grooming, hygiene, and service etiquette.
• Develop and implement training plans, Standard Operating Procedures (SOPs), and competency assessments for Spa Associates.
• Monitor therapist performance and provide regular coaching, feedback, and development plans.
• Ensure all treatments are delivered in accordance with Aman brand standards, hygiene protocols, and safety procedures.
• Handle guest feedback, concerns, and service recovery professionally and promptly.
• Coordinate therapist schedules to maximize productivity while maintaining exceptional guest service.
• Support the recruitment, onboarding, and induction of new Spa Associates.
• Maintain accurate training records, performance reports, and compliance with Learning & Development requirements.
• Collaborate with the Spa Manager and other resort departments to create seamless wellness experiences for guests.
• Ensure spa facilities, treatment rooms, equipment, and retail displays are well maintained and fully stocked.
• Promote spa treatments, wellness programs, and retail products to support departmental revenue objectives.

Requirements

Diploma or Bachelor's Degree in Spa Therapy, Wellness, Hospitality Management, or a related field. Minimum of 3–5 years' experience in a luxury spa environment, including at least 1–2 years in a supervisory or training role. Strong knowledge of spa therapies, massage techniques, wellness concepts, and luxury guest service. Demonstrated experience in training delivery, coaching, and team development. Excellent communication and interpersonal skills. Strong leadership, organizational, and team management abilities. High attention to detail with a commitment to delivering exceptional guest experiences. Ability to work flexible schedules, including weekends and public holidays. Good command of spoken and written English; additional language skills are an advantage. Professional appearance and grooming standards consistent with the luxury hospitality environment at Amandari.

Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors. We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.