Luxury Spa Supervisor & Trainer

Aman; Kecamatan Ubud; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Aman at Amandari in Ubud, Bali, seeks a Spa Supervisor to oversee daily spa operations, maintain Aman brand standards, and drive exceptional guest experiences.

You will train Spa Associates, develop SOPs, monitor performance, and collaborate with other resort departments to create seamless wellness journeys for guests. The role requires leadership, strong communication, and 3–5 years in a luxury spa with 1–2 years in supervision.

Qualifications

• Diploma or Bachelor's in Spa Therapy, Wellness, Hospitality Management, or a related field.
• 3–5 years’ experience in a luxury spa, including 1–2 years in supervision or training.
• Strong knowledge of spa therapies and luxury guest service.

Responsibilities

• Supervise daily spa operations to ensure high-quality service delivery.
• Lead, motivate, and guide Spa Therapists to provide personalized luxury experiences.
• Conduct regular training on treatment techniques, product knowledge, grooming, hygiene and etiquette.
• Develop SOPs and competency assessments for Spa Associates.
• Monitor therapist performance and provide coaching and development plans.
• Ensure treatments align with Aman brand standards, hygiene, and safety protocols.
• Handle guest feedback and service recovery professionally.
• Coordinate therapist schedules to maximize productivity while maintaining service.
• Support recruitment, onboarding, and induction of new Spa Associates.
• Maintain training records and compliance with Learning & Development requirements.
• Collaborate with Spa Manager and other departments to create seamless wellness experiences.
• Ensure spa facilities and equipment are well maintained and stocked.
• Promote spa treatments and retail products to support revenue objectives.

Skills

Leadership

Training delivery

Communication

Team management

Education

Spa Therapy degree

Job description

Aman at Amandari in Ubud, Bali, seeks a Spa Supervisor to oversee daily spa operations, maintain Aman brand standards, and drive exceptional guest experiences.

You will train Spa Associates, develop SOPs, monitor performance, and collaborate with other resort departments to create seamless wellness journeys for guests. The role requires leadership, strong communication, and 3–5 years in a luxury spa with 1–2 years in supervision.