Luxury Spa Concierge — Guest Experience & Reservations

AccorHotels Indonesia; Jakarta Utara; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Raffles Jakarta is seeking a Spa Receptionist to create a warm, welcoming first impression and ensure a seamless, personalized spa experience for every guest. You will manage appointments, reservations, and inquiries while providing accurate information on treatments and facilities in a luxury hospitality setting.

Working with the Spa & Wellness team, you will ensure smooth coordination along the guest journey, demonstrating attention to detail and a genuine passion for guest experience aligned

Qualifications

• High school diploma or equivalent.
• Strong guest service background aligned with luxury standards.
• Excellent verbal and written communication.
• Detail-oriented with strong organizational skills.
• Multilingual proficiency preferred.
• Basic computer skills including booking software.

Responsibilities

• Manage guest appointments, reservations, and inquiries.
• Provide accurate information on spa treatments and facilities.
• Coordinate with Spa and Wellness team to ensure smooth guest journeys.

Skills

Guest service

Communication

Organization

Multilingual

Computer literacy

Reception experience

Education

Education

High school diploma

Tools

Booking software

Job description

Raffles Jakarta is seeking a Spa Receptionist to create a warm, welcoming first impression and ensure a seamless, personalized spa experience for every guest. You will manage appointments, reservations, and inquiries while providing accurate information on treatments and facilities in a luxury hospitality setting.

Working with the Spa & Wellness team, you will ensure smooth coordination along the guest journey, demonstrating attention to detail and a genuine passion for guest experience aligned