Spa Receptionist

AccorHotels Indonesia; Jakarta Utara; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Raffles Jakarta is seeking a Spa Receptionist to create a warm, welcoming first impression and ensure a seamless, personalized spa experience for every guest. You will manage appointments, reservations, and inquiries while providing accurate information on treatments and facilities in a luxury hospitality setting.

Working with the Spa & Wellness team, you will ensure smooth coordination along the guest journey, demonstrating attention to detail and a genuine passion for guest experience aligned

Qualifications

• High school diploma or equivalent.
• Strong guest service background aligned with luxury standards.
• Excellent verbal and written communication.
• Detail-oriented with strong organizational skills.
• Multilingual proficiency preferred.
• Basic computer skills including booking software.

Responsibilities

• Manage guest appointments, reservations, and inquiries.
• Provide accurate information on spa treatments and facilities.
• Coordinate with Spa and Wellness team to ensure smooth guest journeys.

Skills

Guest service

Communication

Organization

Multilingual

Computer literacy

Reception experience

Education

Education

High school diploma

Tools

Booking software

Job description

A global luxury brand with hospitality at its heart,Raffles Hotels & Resortsencompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakartais strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

The Spa Receptionist is responsible for creating a warm and welcoming first impression while ensuring a seamless and personalized spa experience for every guest. This role manages guest appointments, reservations, inquiries, while providing accurate information on spa treatments, facilities, and available offerings in line with the highest standards of luxury hospitality.

Working closely with the Spa and Wellness team, the Spa Receptionist ensures smooth coordination and attentive service throughout the guest journey. Through excellent communication, attention to detail, and a genuine passion for guest experience, this position plays a key role in creating memorable moments and upholding Raffles Jakarta's reputation for exceptional luxury and wellness experiences.

Qualifications

• Educational Background: A high school diploma or equivalent is the minimum educational requirement. Additional courses or certifications in Hospitality, Guest Service, or related fields can be beneficial.
• Guest Service Skills: A strong background in guest service, with a demonstrated ability to provide warm and professional interactions that align with the luxury brand's standards.
• Communication Abilities: Excellent verbal and written communication skills are essential for effectively interacting with guests and coordinating with colleagues from diverse cultural backgrounds.
• Organizational Skills: Attention to detail, the ability to manage a busy schedule, and effective organizational skills are crucial for handling reservations, appointments, and administrative tasks.
• Multilingual Proficiency: Proficiency in multiple languages is often preferred, as it helps accommodate the international clientele and enhance the guest experience.
• Computer Literacy: Basic computer skills, including knowledge of booking software, email, and office applications, are important for managing appointments and records.
• Prior Experience: While prior experience as a receptionist or in guest service is beneficial, entry-level positions may be available for those who demonstrate the necessary skills and a passion for the hospitality industry.

Unlock job insights

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Hotel & Accommodation Services 51-100 employees

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

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