Spa Operations Leader: Guest Experience & Budget

The Ritz-Carlton Hotel Company, L.L.C.; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

The Ritz-Carlton Jakarta Spa is seeking a Spa Manager responsible for supervising and coordinating activities of spa staff, including salon, skin care, reservations, and guest services, with focus on guest satisfaction and achieving budget goals. You will assist the Spa Director in day-to-day operations, manage budgets, ensure supplies and training, and uphold The Ritz-Carlton Gold Standards of service.

This role requires leadership, strong customer service, and ability to empower team to

Qualifications

• High school diploma or GED; 2 years spa/guest services experience.
• Experience supervising spa staff and managing budgets.
• Strong guest relations and problem-solving skills.

Responsibilities

• Supervise and coordinate activities of spa staff.
• Assist in financial management and budgeting.
• Ensure supplies, equipment, and uniforms are adequate.
• Maintain cleanliness of spa and related areas.
• Deliver exceptional guest service and resolve complaints.
• Support Spa Director in day-to-day operations.

Skills

Supervising staff

Budget understanding

Guest service

Employee training

Leadership

Education

High school diploma or GED

Job description

The Ritz-Carlton Jakarta Spa is seeking a Spa Manager responsible for supervising and coordinating activities of spa staff, including salon, skin care, reservations, and guest services, with focus on guest satisfaction and achieving budget goals. You will assist the Spa Director in day-to-day operations, manage budgets, ensure supplies and training, and uphold The Ritz-Carlton Gold Standards of service.

This role requires leadership, strong customer service, and ability to empower team to