Spa & Wellness Manager — Elevate Guest Experience

Hotel Indonesia Kempinski Jakarta; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Hotel Indonesia Kempinski Jakarta seeks a proactive Spa Manager to lead a luxury spa and health club, delivering exceptional guest experiences while driving profitability. You will manage operations, maintain brand standards, and coach a high-performing team across therapists, concierges, and attendants.

Responsibilities include optimizing bookings, training staff, updating menus, and ensuring safety and hygiene across the facility.

Qualifications

• Fluent in English and Bahasa.
• Diploma or Bachelor's in Hospitality Management.
• Experience as Spa Manager at reputable hotels.

Responsibilities

• Oversee spa operations in line with brand standards and policies.
• Maximise guest bookings and service delivery from concierge to therapists.
• Direct meetings and monitor cleanliness and hygiene.
• Staff training, scheduling, and performance assessments.
• Develop spa menu and operating procedures; ensure safety compliance.

Skills

Fluent in English and Bahasa

Education

Diploma or Bachelor's in Hospitality Management

Spa Academy certification

Job description

Hotel Indonesia Kempinski Jakarta seeks a proactive Spa Manager to lead a luxury spa and health club, delivering exceptional guest experiences while driving profitability. You will manage operations, maintain brand standards, and coach a high-performing team across therapists, concierges, and attendants.

Responsibilities include optimizing bookings, training staff, updating menus, and ensuring safety and hygiene across the facility.