Jakarta Luxury Spa & Wellness Manager

AccorHotels Indonesia; Jakarta Pusat; Presencial; IDR 600.000.000 - 900.000.000; Tempo integral

Benefícios oferecidos por esta vaga

Complimentary upgrades

Discounts across Accor properties

Wellness and dining discounts

Employee benefits

Resumo da vaga

Raffles Jakarta, part of Accor, seeks a Spa Manager to oversee the spa, fitness centre and wellness services, driving exceptional guest experiences and operational excellence. You will lead the spa team and coordinate with other departments to deliver a seamless guest journey across luxury experiences.

The role requires a strong track record in spa management, budgeting and revenue growth, with a commitment to service excellence and sustainability in a prestigious environment.

Qualificações

• Bachelor’s degree in Hospitality Management or related field.
• 7+ years in spa management, preferably in luxury hotels or upscale resorts.
• Proven leadership and people-management skills.
• Strong guest service focus and business acumen.

Responsabilidades

• Oversee spa, fitness centre and wellness facilities to ensure exceptional guest experiences.
• Lead and develop the spa and wellness team, including supervisors and therapists.
• Maintain high standards of service, hygiene and safety in line with brand guidelines.
• Drive revenue, control costs and optimise staffing and resources.
• Coordinate cross-department collaboration for end-to-end guest journeys.
• Monitor guest feedback and implement improvements to satisfaction.
• Ensure compliance with local laws, policies and CSR commitments.

Conhecimentos

Spa management

Leadership

Guest service

Budgeting

Revenue growth

Upselling

Communication

Formação

Bachelor's in Hospitality Management

Spa/Wellness certification

Descrição da vaga

Raffles Jakarta, part of Accor, seeks a Spa Manager to oversee the spa, fitness centre and wellness services, driving exceptional guest experiences and operational excellence. You will lead the spa team and coordinate with other departments to deliver a seamless guest journey across luxury experiences.

The role requires a strong track record in spa management, budgeting and revenue growth, with a commitment to service excellence and sustainability in a prestigious environment.