Luxury Rooms Training Lead - Assistant Manager

Park Hyatt; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Park Hyatt Jakarta is seeking a Rooms Trainer to develop, implement, and monitor training and quality initiatives across the Rooms Division. You will ensure team members consistently deliver exceptional guest experiences while upholding brand standards and procedures.

The role focuses on coaching, performance monitoring, and continuous improvement to enhance service quality and guest satisfaction within a luxury hotel in Jakarta.

Qualifications

• Bachelor’s degree in Hospitality or Business Management required.
• Strong leadership and people development skills.
• Excellent English communication and writing skills.
• Experience with luxury hotel brands is preferred.
• Additional language skills are an advantage.

Responsibilities

• Develop and implement training programs for all Rooms Division employees (Front Office, Housekeeping, Concierge, Guest Relations).
• Conduct onboarding and orientation for new hires.
• Deliver training on service standards, guest engagement, complaint handling, product knowledge, and procedures.
• Conduct refresher trainings and skill enhancement sessions.
• Assess competencies and identify training needs through reviews and audits.
• Maintain training records and employee development plans.
• Monitor service delivery standards and conduct quality audits.
• Provide coaching and feedback to improve service consistency.
• Analyze guest feedback and reviews to identify improvements and drive excellence.

Skills

Leadership

Guest service mindset

People management

English communication

Education

Bachelor’s degree in Hospitality or Business Management

Job description

Park Hyatt Jakarta is seeking a Rooms Trainer to develop, implement, and monitor training and quality initiatives across the Rooms Division. You will ensure team members consistently deliver exceptional guest experiences while upholding brand standards and procedures.

The role focuses on coaching, performance monitoring, and continuous improvement to enhance service quality and guest satisfaction within a luxury hotel in Jakarta.