Rooms Trainer (Assistant Manager Level)

Park Hyatt; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Park Hyatt Jakarta is seeking a Rooms Trainer to develop, implement, and monitor training and quality initiatives across the Rooms Division. You will ensure team members consistently deliver exceptional guest experiences while upholding brand standards and procedures.

The role focuses on coaching, performance monitoring, and continuous improvement to enhance service quality and guest satisfaction within a luxury hotel in Jakarta.

Qualifications

• Bachelor’s degree in Hospitality or Business Management required.
• Strong leadership and people development skills.
• Excellent English communication and writing skills.
• Experience with luxury hotel brands is preferred.
• Additional language skills are an advantage.

Responsibilities

• Develop and implement training programs for all Rooms Division employees (Front Office, Housekeeping, Concierge, Guest Relations).
• Conduct onboarding and orientation for new hires.
• Deliver training on service standards, guest engagement, complaint handling, product knowledge, and procedures.
• Conduct refresher trainings and skill enhancement sessions.
• Assess competencies and identify training needs through reviews and audits.
• Maintain training records and employee development plans.
• Monitor service delivery standards and conduct quality audits.
• Provide coaching and feedback to improve service consistency.
• Analyze guest feedback and reviews to identify improvements and drive excellence.

Skills

Leadership

Guest service mindset

People management

English communication

Education

Bachelor’s degree in Hospitality or Business Management

Job description

Organization- Park Hyatt Jakarta

Summary

The Rooms Trainer is responsible for developing, implementing, and monitoring all training and quality initiatives within the Rooms Division. This role ensures that all team members consistently deliver exceptional guest experiences while complying with hotel standards, brand requirements, and operational procedures. The Rooms Trainer plays a key role in enhancing service quality, employee competency, and operational excellence through structured training, coaching, and performance monitoring.

Key Responsibilities

Training & Development

• Develop and implement training programs for all Rooms Division employees, including Front Office, Housekeeping, Concierge, Guest Relations, and other related functions.
• Conduct onboarding and orientation programs for newly hired employees.
• Deliver training on service standards, guest engagement, complaint handling, product knowledge, and departmental procedures.
• Conduct regular refresher training and skill enhancement sessions.
• Assess employee competencies and identify training needs through observations, audits, and performance evaluations.
• Maintain training records, certification status, and employee development plans.

Quality Assurance & Service Excellence

• Monitor service delivery standards across all Rooms Division operations.
• Conduct regular quality audits, room inspections, and service observations to ensure compliance with hotel and brand standards.
• Provide coaching and performance feedback to improve service consistency and operational effectiveness.
• Analyze guest feedback, guest satisfaction surveys, online reviews, and service recovery reports to identify improvement opportunities.
• Drive continuous improvement initiatives to enhance guest satisfaction and service excellence.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Previous experience with a recognized international luxury hotel brand is highly preferred.
• Experience in other luxury brands customer-focused industries will be an advantage.
• Certification or formal training in luxury hospitality standards and service excellence is preferred.
• Excellent English communication and writing skills are essential.
• Additional language proficiency will be considered an advantage
• Strong in leadership and business acumen
• Strong guest service mindset and people management & development skills