Guest Reservations Specialist

Accor; Pademangan Barat; Vor Ort; IDR 50.220.000 - 83.700.000; Vollzeit

Zusammenfassung

Accor’s Novotel Jakarta Mangga Dua Square is seeking a detail-oriented Reservation Agent in Jakarta, Indonesia. You will be the first contact for guests, handling reservations via phone, email, website, and OTA platforms with professionalism and warmth.

You will upsell hotel packages, ensure accurate guest data, and coordinate with front office and sales to maximize revenue while maintaining guest satisfaction. Excellent English skills required.

Qualifikationen

• Required: Strong communication skills in English, both written and verbal
• Proven ability to multitask and work effectively under pressure in a fast-paced environment
• Customer-oriented mindset with a positive, professional, and inclusive attitude
• Basic proficiency with Microsoft Office applications (Excel, Outlook)
• Excellent organizational skills with strong attention to detail
• Ability to handle multiple communication channels simultaneously
• Problem-solving capabilities and resilience when facing challenging situations
• Data privacy awareness and commitment to maintaining guest confidentiality

Aufgaben

• Process individual and group reservation requests accurately and efficiently through reservation management systems
• Respond promptly to inquiries via phone, email, website, and OTA platforms with professionalism and warmth
• Upsell higher room categories and promote hotel packages to maximize revenue while maintaining guest satisfaction
• Ensure all bookings are confirmed with complete, accurate, and verified guest information
• Maintain comprehensive reservation records and update changes, cancellations, and no-shows in real-time
• Monitor daily arrivals and coordinate effectively with front office and housekeeping teams
• Handle special requests with empathy and problem-solving skills
• Communicate professionally with travel agents, corporate clients, and walk-in guests
• Resolve booking-related issues promptly or escalating appropriately when necessary
• Prepare and submit daily and weekly reservation reports as required
• Ensure rate parity across all booking channels to maintain competitive positioning
• Maintain strict confidentiality of guest information in compliance with data privacy standards and company policies
• Liaise with sales, revenue, and front office teams for group bookings and extended stays
• Support revenue management strategies, including overbooking procedures when applicable

Kenntnisse

Strong communication

Multitask

Customer-focused

Attention to detail

Organizational skills

Multi-channel handling

Problem solving

Data privacy awareness

Tools

Microsoft Office

Jobbeschreibung

Accor’s Novotel Jakarta Mangga Dua Square is seeking a detail-oriented Reservation Agent in Jakarta, Indonesia. You will be the first contact for guests, handling reservations via phone, email, website, and OTA platforms with professionalism and warmth.

You will upsell hotel packages, ensure accurate guest data, and coordinate with front office and sales to maximize revenue while maintaining guest satisfaction. Excellent English skills required.