Front Desk Agent - Daily Worker

Remarc Property Group; Provinsi Bali; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Zen Luxury Complex in Bali seeks a Front Desk Agent: Receptionist / Front Desk / Guest Relation Officer (Daily Worker). You are the face of the property, delivering warm, professional service to guests and residents, with a friendly smile.

Responsibilities include welcoming guests, handling check-in/out, managing inquiries, coordinating with housekeeping and operations, maintaining records, and offering local recommendations. Fluent English mandatory; shifts including weekends and holidays.

Qualifications

• Experience in front desk, receptionist, or guest relations preferred.
• Fluent in English (spoken and written) mandatory.
• Proficient in basic computer operation; familiarity with property management or reservation systems is a plus.

Responsibilities

• Welcome guests and residents with a professional, friendly manner.
• Handle check-in, check-out, and room assignment processes efficiently.
• Manage front desk operations including phone calls, emails, and walk-in inquiries.
• Coordinate with housekeeping, butler, and operations teams for seamless guest experience.
• Maintain accurate records of guest information, reservations, and daily reports.
• Assist guests with local recommendations, transportation, and concierge services.
• Ensure the reception area is always neat, organized, and presentable.

Skills

Fluent English

Front desk

Customer service

Communication

Tools

MS Office

Job description

Zen Luxury Complex is a premium luxury mixed-use complex located in Cemagi, Bali — just 300 meters from the ocean, minutes from Canggu and Tanah Lot. Developed by Remarc Property Group and professionally managed by RemMan Property Management, the complex features fully furnished apartments and villas, rooftop infinity pool, spa, gym, steakhouse, co-working space, cinema, and concierge services. We deliver world-class hospitality and lifestyle experiences to international residents and guests.
Job Title: Front Desk Agent: Receptionist / Front Desk / Guest Relation Officer DAILY WORKER
Company: RemMan Property Management — Zen Luxury Complex
Location: Cemagi, Mengwi, Badung, Bali
Employment Type: Full-time | On-site
About the Role:
As the face of Zen Luxury Complex, our front office team creates the first and lasting impression for every guest and resident. We are looking for warm, polished, and professional individuals who can deliver exceptional service with a genuine smile.

Welcome guests and residents with a professional, friendly, and warm manner

Handle check-in, check-out, and room assignment processes efficiently

Manage front desk operations including phone calls, emails, and walk-in inquiries

Coordinate with housekeeping, butler, and operations teams for seamless guest experience

Maintain accurate records of guest information, reservations, and daily reports

Assist guests with local recommendations, transportation, and concierge services

Ensure the reception area is always neat, organized, and presentable

Requirements:

Well-groomed, presentable, and attractive.

Fluent in English — spoken and written (mandatory)

Friendly, confident, and excellent interpersonal and communication skills

Experience in front desk, receptionist, or guest relations role preferred

Proficient in basic computer operation; familiarity with property management or reservation systems is a plus

Able to work in shifts including weekends and public holidays

Honest, professional, and service-oriented attitude