Luxury Fashion Store Manager - Clienteling & Sales Lead

PT Talenta Eksekutif Asia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

PT Talenta Eksekutif Asia is seeking an experienced Store Manager to lead a luxury fashion boutique in Surabaya, Indonesia. You will drive sales, manage the team, and ensure premium customer experiences consistent with luxury brand standards.

You will develop clienteling strategies, optimize store operations, and collaborate with head office to maintain high-end visual merchandising and KPI performance.

Qualifications

• 3–5 years in luxury retail management.
• Experience with luxury fashion, handbags, or accessories.
• Strong sales management and store operations experience.
• Familiarity with luxury retail KPIs and clienteling.
• Excellent leadership and communication skills; professional appearance.

Responsibilities

• Lead daily boutique operations and luxury customer service.
• Drive store sales and achieve KPIs.
• Build client relationships via clienteling.
• Ensure visual merchandising aligns with brand standards.
• Coach and develop store staff for excellence.
• Manage staffing, recruitment support, onboarding, and evaluations.
• Oversee inventory accuracy and stock management.
• Coordinate store reporting with head office.

Skills

Luxury retail mgmt

Leadership

Sales management

Clienteling

Store operations

Staff development

Customer engagement

KPI focus

Education

Bachelor's degree

Job description

PT Talenta Eksekutif Asia is seeking an experienced Store Manager to lead a luxury fashion boutique in Surabaya, Indonesia. You will drive sales, manage the team, and ensure premium customer experiences consistent with luxury brand standards.

You will develop clienteling strategies, optimize store operations, and collaborate with head office to maintain high-end visual merchandising and KPI performance.