Luxury Butler & Guest Experience Specialist

PT. Bondar Loyo Management; Kuta Selatan; On-site; IDR 120,000,000 - 190,000,000; Full time

Job summary

PT. Bondar Loyo Management in Bali seeks a professional butler to build warm relationships with guests at luxury villa properties. You will provide personalised assistance and anticipate guest needs throughout their stay, ensuring seamless service and high standards in a demanding luxury environment.

The role requires exceptional communication, discretion, and the ability to coordinate with multiple departments to deliver flawless service while maintaining a polished presentation for guests.

Qualifications

• Experience in butler service or similar guest-facing role.
• Strong communication and interpersonal skills.
• Attention to detail and service-minded approach.
• Ability to coordinate across departments.

Responsibilities

• Build warm and professional relationships with assigned guests.
• Provide personalised assistance and anticipate guest needs throughout their stay.
• Support guests with villa-related requests, amenities, luggage, arrangements, and other service requirements.
• Coordinate with other departments to ensure timely service delivery.
• Communicate guest preferences, requests, and feedback accurately to relevant team members.
• Follow established service standards and maintain a consistently high level of professionalism.
• Resolve guest concerns promptly and escalate complex matters to the appropriate supervisor.
• Maintain discretion, attentiveness, and a polished presentation when interacting with guests.

Skills

Butler service

Luxury hospitality

Guest-facing role

Communication skills

Job description

PT. Bondar Loyo Management in Bali seeks a professional butler to build warm relationships with guests at luxury villa properties. You will provide personalised assistance and anticipate guest needs throughout their stay, ensuring seamless service and high standards in a demanding luxury environment.

The role requires exceptional communication, discretion, and the ability to coordinate with multiple departments to deliver flawless service while maintaining a polished presentation for guests.