Lux Villa Reservations Agent - Upsell & Guest Care

PT. Inside Development Group; Provinsi Bali; On-site; IDR 120,000,000 - 200,000,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career development opportunities

Professional and supportive working环境轻

Job summary

OceaniQ Villas Nusa Dua is seeking a Reservations professional to manage inquiries, process bookings, amendments, and special requests with accuracy and efficiency.

You will provide guests with villa details, rates, packages, and promotions, maximize occupancy through upselling, monitor inventory across channels, and ensure payments and confirmations are correct, maintaining luxury service standards.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, or related field.
• 1-2 years of experience in Reservations, Front Office, or Guest Services within a hotel, resort, or luxury villa.
• Excellent communication and customer service skills.
• Strong organizational skills with high attention to detail.
• Proficient in Microsoft Excel.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Handle reservation inquiries via phone, email, website, and OTAs.
• Process new bookings, amendments, cancellations, and special requests accurately.
• Provide guests with villa facilities, rates, packages, and promotions.
• Maximize occupancy and revenue by applying upselling and cross-selling techniques.
• Monitor room availability and update inventory across all booking channels.
• Verify payment details, booking confirmations, and reservation accuracy.
• Respond promptly and professionally to guest inquiries and complaints.
• Prepare daily reservation reports and assist with forecasting as required.
• Ensure compliance with company policies and luxury hospitality service standards.

Skills

Excellent communication

Customer service

Excel

English fluency

Online booking platforms

Education

Diploma or Bachelor's degree in Hospitality or related field

Tools

Microsoft Office

Job description

OceaniQ Villas Nusa Dua is seeking a Reservations professional to manage inquiries, process bookings, amendments, and special requests with accuracy and efficiency.

You will provide guests with villa details, rates, packages, and promotions, maximize occupancy through upselling, monitor inventory across channels, and ensure payments and confirmations are correct, maintaining luxury service standards.