Leasing Coordinator

CS Outsource; Indonesia; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

CS Outsource is seeking a motivated Leasing Specialist to manage the leasing process from initial inquiry through move-in. You will handle inquiries, qualify applicants, schedule showings, and coordinate move-ins with property teams.

The ideal candidate has 2+ years of experience in residential real estate or property management, excellent English written and verbal skills, and a proven ability to convert leads into qualified tenants.

Qualifications

• Experience in leasing, property management, or real estate.
• Proficient with CRM and leasing software.
• Excellent English written and verbal communication.
• Strong follow-up and time-management skills.
• Ability to work independently in remote or fast-paced environments.

Responsibilities

• Respond promptly to inquiries via phone, email, SMS and platforms.
• Qualify tenants based on requirements and availability.
• Schedule showings, virtual tours, and follow-ups.
• Communicate features, pricing, policies and lease terms.
• Manage leads through CRM and keep records accurate.
• Follow up to maximize lead conversion and occupancy.
• Process rental applications and coordinate screenings.
• Prepare lease agreements, renewals and move-in docs.
• Coordinate move-in dates, deposits, utilities and keys.
• Monitor listings for pricing, photos, and availability.
• Assist with renewals and reduce vacancy.
• Ensure compliance with policies and fair housing regulations.
• Provide reports on leads, applications, conversions and occupancy.

Skills

Communication

Organization

CRM Proficiency

Sales Skills

Tools

AppFolio

Buildium

Propertyware

Yardi

Rent Manager

Job description

We are looking for a motivated and detail-oriented Leasing Specialist to manage the leasing process from initial prospect inquiry through move-in. The ideal candidate will have strong communication and organizational skills, experience in residential real estate or property management, and the ability to effectively convert leads into qualified tenants.

Key Responsibilities

• Respond promptly to prospective tenant inquiries via phone, email, SMS, and leasing platforms.
• Qualify prospective tenants based on property requirements, rental criteria, and availability.
• Schedule and coordinate property showings, virtual tours, and follow-ups.
• Conduct property tours and clearly communicate property features, pricing, policies, and lease terms.
• Manage leasing leads through the CRM and maintain accurate records of prospect interactions.
• Follow up consistently with prospects to maximize lead conversion and occupancy.
• Process rental applications and coordinate screening, verification, and required documentation.
• Prepare and coordinate lease agreements, renewals, and move-in documentation.
• Communicate with applicants, tenants, property managers, and internal teams throughout the leasing process.
• Coordinate move-in dates, deposits, utilities, keys, and other onboarding requirements.
• Monitor available units and ensure listings have accurate pricing, photos, descriptions, and availability.
• Assist with lease renewals and identify opportunities to reduce vacancy and improve retention.
• Ensure leasing activities comply with company policies and applicable fair housing and rental regulations.
• Provide regular updates and reports on leads, applications, conversions, occupancy, and leasing performance.

Requirements

• 2+ years of experience in leasing, property management, real estate, or a related field.
• Strong understanding of the residential leasing process.
• Excellent written and verbal English communication skills.
• Strong sales, negotiation, and customer service abilities.
• Highly organized with excellent follow-up and time-management skills.
• Comfortable handling multiple prospects and applications simultaneously.
• Experience with CRM, property management, or leasing software.
• Proficiency with Google Workspace, Microsoft Office, or similar productivity tools.
• Ability to work independently in a remote or fast-paced environment.
• Knowledge of fair housing regulations and local leasing requirements is preferred.

Preferred Experience

• Experience with platforms such as AppFolio, Buildium, Propertyware, Yardi, Rent Manager, or similar PMS/CRM systems.
• Experience managing online rental listings and lead-generation platforms.
• Previous experience working with U.S. residential properties.
• Strong understanding of leasing KPIs such as lead-to-tour, tour-to-application, application-to-lease, and occupancy rates.