Leasing Coordinator

CS Outsource; Indonesia; Teletrabalho; IDR 66 960 000 - 111 600 000; Tempo integral

Resumo da oferta

CS Outsource is seeking a motivated Leasing Specialist to manage the leasing process from initial inquiry through move-in. You will handle inquiries, qualify applicants, schedule showings, and coordinate move-ins with property teams.

The ideal candidate has 2+ years of experience in residential real estate or property management, excellent English written and verbal skills, and a proven ability to convert leads into qualified tenants.

Qualificações

• Experience in leasing, property management, or real estate.
• Proficient with CRM and leasing software.
• Excellent English written and verbal communication.
• Strong follow-up and time-management skills.
• Ability to work independently in remote or fast-paced environments.

Responsabilidades

• Respond promptly to inquiries via phone, email, SMS and platforms.
• Qualify tenants based on requirements and availability.
• Schedule showings, virtual tours, and follow-ups.
• Communicate features, pricing, policies and lease terms.
• Manage leads through CRM and keep records accurate.
• Follow up to maximize lead conversion and occupancy.
• Process rental applications and coordinate screenings.
• Prepare lease agreements, renewals and move-in docs.
• Coordinate move-in dates, deposits, utilities and keys.
• Monitor listings for pricing, photos, and availability.
• Assist with renewals and reduce vacancy.
• Ensure compliance with policies and fair housing regulations.
• Provide reports on leads, applications, conversions and occupancy.

Conhecimentos

Communication

Organization

CRM Proficiency

Sales Skills

Ferramentas

AppFolio

Buildium

Propertyware

Yardi

Rent Manager

Descrição da oferta de emprego

We are looking for a motivated and detail-oriented Leasing Specialist to manage the leasing process from initial prospect inquiry through move-in. The ideal candidate will have strong communication and organizational skills, experience in residential real estate or property management, and the ability to effectively convert leads into qualified tenants.

Key Responsibilities

• Respond promptly to prospective tenant inquiries via phone, email, SMS, and leasing platforms.
• Qualify prospective tenants based on property requirements, rental criteria, and availability.
• Schedule and coordinate property showings, virtual tours, and follow-ups.
• Conduct property tours and clearly communicate property features, pricing, policies, and lease terms.
• Manage leasing leads through the CRM and maintain accurate records of prospect interactions.
• Follow up consistently with prospects to maximize lead conversion and occupancy.
• Process rental applications and coordinate screening, verification, and required documentation.
• Prepare and coordinate lease agreements, renewals, and move-in documentation.
• Communicate with applicants, tenants, property managers, and internal teams throughout the leasing process.
• Coordinate move-in dates, deposits, utilities, keys, and other onboarding requirements.
• Monitor available units and ensure listings have accurate pricing, photos, descriptions, and availability.
• Assist with lease renewals and identify opportunities to reduce vacancy and improve retention.
• Ensure leasing activities comply with company policies and applicable fair housing and rental regulations.
• Provide regular updates and reports on leads, applications, conversions, occupancy, and leasing performance.

Requirements

• 2+ years of experience in leasing, property management, real estate, or a related field.
• Strong understanding of the residential leasing process.
• Excellent written and verbal English communication skills.
• Strong sales, negotiation, and customer service abilities.
• Highly organized with excellent follow-up and time-management skills.
• Comfortable handling multiple prospects and applications simultaneously.
• Experience with CRM, property management, or leasing software.
• Proficiency with Google Workspace, Microsoft Office, or similar productivity tools.
• Ability to work independently in a remote or fast-paced environment.
• Knowledge of fair housing regulations and local leasing requirements is preferred.

Preferred Experience

• Experience with platforms such as AppFolio, Buildium, Propertyware, Yardi, Rent Manager, or similar PMS/CRM systems.
• Experience managing online rental listings and lead-generation platforms.
• Previous experience working with U.S. residential properties.
• Strong understanding of leasing KPIs such as lead-to-tour, tour-to-application, application-to-lease, and occupancy rates.