Customer Relation Management Specialist

PT. Predmet Furniture; Provinsi Bali; On-site; IDR 72,000,000 - 96,000,000; Full time

Job summary

PT. Predmet Furniture in Bali seeks a proactive Lead Qualification Specialist to convert inquiries into qualified opportunities. You will handle incoming leads, communicate with international clients, and maintain CRM records to support the sales team.

Ideal candidates have at least 1 year in lead qualification or sales support, strong English skills, and excellent organization. Familiarity with Kommo CRM is a plus, and real estate exposure is beneficial.

Qualifications

• Indonesian citizenship required.
• Advanced English (C1) with excellent written and spoken skills.
• Proven experience with CRM systems.
• Minimum 1 year in lead qualification or sales support.
• Strong understanding of sales pipelines and lead management.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and meet deadlines.
• Proactive attitude and responsibility.
• Kommo CRM experience is a strong advantage.
• Previous real estate experience is a plus.

Responsibilities

• Handle and qualify incoming leads from potential property buyers.
• Communicate with international clients via WhatsApp, phone calls, and other channels.
• Identify clients’ needs, budgets, investment goals, and timelines.
• Evaluate lead quality and readiness to proceed.
• Transfer qualified leads to the Sales Managers.
• Maintain accurate and up-to-date client records in the CRM system.
• Manage follow-ups and ensure no potential clients are overlooked.
• Monitor lead statuses and maintain an organized sales pipeline.
• Prepare daily reports on lead qualification activities and results.

Skills

Advanced English (C1)

CRM proficiency

Lead qualification

Sales pipeline knowledge

Excellent communication

Organizational skills

Independent work

Proactive attitude

Tools

Kommo CRM

Job description

• * Handle and qualify incoming leads from potential property buyers.
• * Communicate with international clients via WhatsApp, phone calls, and other communication channels.
• * Identify clients’ needs, budgets, investment goals, and purchasing timelines.
• * Evaluate lead quality and readiness to proceed.
• * Transfer qualified leads to the Sales Managers.
• * Maintain accurate and up-to-date client records in the CRM system.
• * Manage follow-ups and ensure no potential clients are overlooked.
• * Monitor lead statuses and maintain an organized sales pipeline.
• * Prepare daily reports on lead qualification activities and results.

Requirements

• * Indonesian citizenship.
• * Advanced English (C1 level) — excellent written and spoken communication skills are mandatory.
• * Proven experience working with CRM systems is mandatory.
• * Minimum 1 year of experience in lead qualification, sales support, or a similar position.
• * Strong understanding of sales pipelines and lead management processes.
• * Excellent communication and interpersonal skills.
• * Strong organizational skills and attention to detail.
• * Ability to work independently, manage priorities, and meet deadlines.
• * Proactive attitude and a high level of responsibility.
• * Experience with Kommo CRM is a strong advantage.
• * Previous experience in real estate is a plus.