Learning Partner Supervisor

Erajaya Group; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Erajaya Group is seeking a Learning Business Partner to design and deliver development programs for our store teams across retail fashion. You will align training with business goals, drive customer service excellence, and build scalable learning solutions that support growth.

The ideal candidate holds a Bachelor’s degree with GPA 3.00, has at least 2 years in learning and development (or as a Store Manager in retail), and is fluent in English and Bahasa Indonesia.

Qualifications

• Bachelor’s degree with minimum GPA 3.00.
• At least 2 years in learning and development in retail fashion.
• Experience as Store Manager or VMD in retail is a plus.

Responsibilities

• Develop and implement effective learning strategies aligned to business needs.
• Deliver engaging learning sessions to store teams using multiple methods.
• Conduct training needs analysis with department heads to identify skill gaps.
• Create and curate training materials reflecting fashion, footwear, and service trends.
• Track and measure training effectiveness and report outcomes.
• Provide coaching to managers and team members for on‑the‑job retention.
• Maintain records and generate progress reports on learning milestones.

Skills

Communication skills

Presentation skills

Content development

Stakeholder management

Bilingual English/Indonesian

Training delivery

Education

Bachelor’s degree (GPA 3.00+)

Tools

LMS

E-learning platforms

Job description

Erajaya Group is a leading and diversified business group in Indonesia, with a strong market presence across retail distribution, lifestyle, technology, IoT, apparel, and F&B sectors. The Group manages a broad portfolio of well-established brands and continues to expand its footprint through strategic partnerships, operational excellence, and a strong customer-centric approach. Erajaya Group is committed to delivering sustainable growth by leveraging scalable business models, robust talent management, and continuous innovation across all business lines.

Key Responsibilities:

Develop and implement effective learning strategies tailored to meet the business need.

Deliver engaging learning sessions to store teams. Utilize a blend of training methods, including face-to-face, online modules, and workshops.

Work closely with department heads and store management teams to conduct training needs analysis and identify skill gaps. Design customized learning plans to address these gaps.

Create, update, and curate training materials, ensuring that they reflect current trends in fashion, footwear, and customer service excellence.

Track and measure the effectiveness of training programs. Use feedback and data to make continuous improvements to the learning offerings.

Provide ongoing support and coaching to managers and team members to ensure learning retention and on-the-job application of skills.

Maintain records of all learning activities, track progress, and generate reports on learning outcomes and development milestones.

Requirements:

Bachelor’s degree or a related field with min. GPA 3.00.

At least 2 years of experience in learning and development in retail fashion company or having 2 years of experience as a Store Manager in retail operation or VMD position.

Previous experience in a supervisory role or managing a team is highly preferred.

Familiarity with learning management systems (LMS) and e-learning platforms is a plus.

Strong communication and presentation skills with the ability to engage and inspire diverse audiences.

Ability to design and deliver training programs that align with business needs and organizational goals.

Excellent interpersonal skills and the ability to build relationships with stakeholders at all levels of the organization.

Proficiency in English and Bahasa Indonesia (both written and verbal) is required.

How many years' experience do you have as a Learning Business Partner?

Telecommunications & Internet Service Providers 101-1,000 employees

Established in 1996, PT Erajaya Swasembada Tbk. (“Erajaya”) has grown beyond an integrated mobile telecommunication device importer, distributor and retailer, where the Company is also acknowledged as the largest and most trusted companies in its business in Indonesia.

Erajaya engages in the distribution and retail of mobile telecommunication devices, such as mobile phones and tablets, subscriber identity module card (SIM Card), mobile network operator voucher top-up, accessories, and gadgets such as computers and other electronic devices.

Established in 1996, PT Erajaya Swasembada Tbk. (“Erajaya”) has grown beyond an integrated mobile telecommunication device importer, distributor and retailer, where the Company is also acknowledged as the largest and most trusted companies in its business in Indonesia.

Erajaya engages in the distribution and retail of mobile telecommunication devices, such as mobile phones and tablets, subscriber identity module card (SIM Card), mobile network operator voucher top-up, accessories, and gadgets such as computers and other electronic devices.