Learning & Development Lead

Merck; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Merck Indonesia seeks a Learning & Development Lead to diagnose, prioritize, and deliver enterprise learning initiatives that strengthen commercial execution in Sales and Marketing. You will partner with Commercial Operations, Sales, Marketing, Medical, and HR to translate priorities into measurable capability outcomes.

The role drives ROI, embeds Enterprise Leadership Skills across the organization, and oversees calendar, vendors, and budget to ensure scalable, cost-effective programs with

Qualifications

• Bachelor’s degree in Education, Management, Pharmacy, or a related discipline.
• 5-7+ years of experience in Learning & Development, Commercial Effectiveness, Sales Enablement, or equivalent roles.
• Proven experience designing and implementing training programs linked to business outcomes.
• Strong stakeholder management and influencing skills across Sales, Marketing, Medical, and HR.
• Strong analytical skills with experience measuring learning effectiveness and ROI.

Responsibilities

• Develop and execute a Learning & Development strategy aligned to commercial and organizational priorities.
• Diagnose capability gaps using performance data, learning analytics, and stakeholder input.
• Design and deliver blended learning solutions addressing sales capability, marketing excellence, and leadership development.
• Lead sales capability programs focusing on call quality, objection handling, closing, and customer-focused interactions.
• Enable frontline managers as effective coaches through structured coaching frameworks, tools, and inspection mechanisms.
• Lead Marketing Programs to enable Marketing Leaders across Marketing capabilities with programs like Marketing Foundations and L3 NEXT.
• Own and optimize the annual learning calendar, ensuring prioritization and sequencing.
• Evaluate learning effectiveness and ROI using KPIs; improve programs based on data and feedback.
• Manage learning vendors, resources, and budget for cost-effective delivery.
• Drive stakeholder alignment, manage change, and ensure sustained adoption of capability initiatives.
• Champion a continuous learning culture aligned with our company values and Enterprise Leadership Skills.

Skills

Adaptability

Adult Learning

Budget Management

Change Management

Content Creation

Dashboard Management

Instructional Design

Learning Management

Education

Bachelor's degree in Education/Management/Pharmacy

Tools

Learning Management System (LMS)

eLearning Development Tools

Job description

For more than 130 years, our company has brought hope to humanity through the development of important medicines and vaccines and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals.

In Indonesia, our company has been established since 2005 and currently focuses on two main therapeutic areas, namely oncology and vaccines.

Brief Description

The Learning & Development Lead is responsible for diagnosing, prioritizing, and delivering enterprise learning and capability-building initiatives that strengthen commercial execution across Sales and Marketing. The role partners closely with Commercial Operations, Sales, Marketing, Medical, and HR to translate business priorities into measurable capability outcomes. This role is accountable for ensuring learning investments drive observable behavior change and business impact, while embedding Enterprise Leadership Skills (ELS) across the organization.

Key Responsibilities

• Develop and execute a Learning & Development strategy aligned to commercial and organizational priorities.
• Diagnose capability gaps using performance data, learning analytics, and stakeholder input.
• Design and deliver blended learning solutions (classroom, virtual, digital, on-the-job) addressing sales capability, marketing excellence, and leadership development.
• Lead sales capability programs focusing on call quality, objection handling, closing, and customer-focused interactions.
• Enable frontline managers as effective coaches through structured coaching frameworks, tools, and inspection mechanisms.
• Lead Marketing Programs to enable Marketing Leaders to be skilled across Marketing capabilities with programs such as Marketing Foundations and L3 NEXT
• Own and optimize the annual learning calendar, ensuring prioritization and sequencing
• Evaluate learning effectiveness and ROI using clear KPIs; continuously improve programs based on data and feedback.
• Manage learning vendors, resources, and budget to ensure cost-effective and scalable delivery.
• Drive stakeholder alignment, manage change, and ensure sustained adoption of capability initiatives.
• Champion a continuous learning culture aligned with our company values and Enterprise Leadership Skills.

Qualifications & Experience

• Bachelor's degree in Education, Management, Pharmacy, or a related discipline.
• 5-7+ years of experience in Learning & Development, Commercial Effectiveness, Sales Enablement, or equivalent capability-building roles.
• Proven experience designing and implementing training programs linked to business outcomes.
• Strong stakeholder management and influencing skills across Sales, Marketing, Medical, and HR.
• Strong analytical skills with experience measuring learning effectiveness and ROI.
• Experience in pharmaceutical or healthcare industry is strongly preferred.

Our Company's Enterprise Leadership Skills (ELS)

• Execution Excellence
• Coaching & Development
• Influence
• Change Catalyst
• Ownership & Accountability
• Emotional Intelligence
• Innovation
• Motivation & Inspiration

Key Stakeholders

Commercial Operations, Sales, Marketing, Medical, Human Resources, and Regional/Global Learning partners.

Required Skills

• Adaptability
• Adaptability
• Adult Learning Theory
• Budget Management
• Change Management
• Content Creation
• Dashboard Management
• Decision Making
• Digital Learning
• eLearning Development
• Employee Training Programs
• Implement Training Programs
• Instructional Design
• Language Training
• Learning Management
• Learning Management Systems (LMS)
• Learning Needs Analysis
• Multi-Management
• Oral Communications
• Pharmaceutical Training
• Pharmacy Practice
• Project Management
• Sales Training
• Stakeholder Engagement
• Survey Tools {+ 2 more}

Preferred Skills

Preferred Skills:

Employee Status

Regular