Lead, Commercial Learning & Development

Merck; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Merck Indonesia seeks a Learning & Development Lead to diagnose, prioritize, and deliver enterprise learning initiatives that strengthen commercial execution in Sales and Marketing. You will partner with Commercial Operations, Sales, Marketing, Medical, and HR to translate priorities into measurable capability outcomes.

The role drives ROI, embeds Enterprise Leadership Skills across the organization, and oversees calendar, vendors, and budget to ensure scalable, cost-effective programs with

Qualifications

• Bachelor’s degree in Education, Management, Pharmacy, or a related discipline.
• 5-7+ years of experience in Learning & Development, Commercial Effectiveness, Sales Enablement, or equivalent roles.
• Proven experience designing and implementing training programs linked to business outcomes.
• Strong stakeholder management and influencing skills across Sales, Marketing, Medical, and HR.
• Strong analytical skills with experience measuring learning effectiveness and ROI.

Responsibilities

• Develop and execute a Learning & Development strategy aligned to commercial and organizational priorities.
• Diagnose capability gaps using performance data, learning analytics, and stakeholder input.
• Design and deliver blended learning solutions addressing sales capability, marketing excellence, and leadership development.
• Lead sales capability programs focusing on call quality, objection handling, closing, and customer-focused interactions.
• Enable frontline managers as effective coaches through structured coaching frameworks, tools, and inspection mechanisms.
• Lead Marketing Programs to enable Marketing Leaders across Marketing capabilities with programs like Marketing Foundations and L3 NEXT.
• Own and optimize the annual learning calendar, ensuring prioritization and sequencing.
• Evaluate learning effectiveness and ROI using KPIs; improve programs based on data and feedback.
• Manage learning vendors, resources, and budget for cost-effective delivery.
• Drive stakeholder alignment, manage change, and ensure sustained adoption of capability initiatives.
• Champion a continuous learning culture aligned with our company values and Enterprise Leadership Skills.

Skills

Adaptability

Adult Learning

Budget Management

Change Management

Content Creation

Dashboard Management

Instructional Design

Learning Management

Education

Bachelor's degree in Education/Management/Pharmacy

Tools

Learning Management System (LMS)

eLearning Development Tools

Job description

Merck Indonesia seeks a Learning & Development Lead to diagnose, prioritize, and deliver enterprise learning initiatives that strengthen commercial execution in Sales and Marketing. You will partner with Commercial Operations, Sales, Marketing, Medical, and HR to translate priorities into measurable capability outcomes.

The role drives ROI, embeds Enterprise Leadership Skills across the organization, and oversees calendar, vendors, and budget to ensure scalable, cost-effective programs with