Collection Lead: Strategy, Repossession & Team Growth

GoTo; Tangerang; Hybrid; IDR 180.000.000 - 300.000.000; Vollzeit

Zusammenfassung

GoCar Fleet is seeking a Collection Supervisor to own the recovery of outstanding amounts such as rental fees, Own Risk charges, and ETLE fines, while keeping drivers on the road. You will lead the collection team and ensure accurate payment records in our FMS system.

You will design escalation paths, coordinate with Finance, Vehicle Ops, and Driver Support, and monitor KPIs to drive faster recovery and healthier cash flow. Based in Jabodetabek with field duties as needed.

Qualifikationen

• 5+ years of experience in collection or credit recovery, with at least 2 years leading a team.
• Hands-on experience with desk and field collection, repossession, and litigation.
• Strong command of collection metrics and target setting.
• Good data skills: advanced spreadsheets; experience with collection or billing systems is a plus.
• Understanding of payment reconciliation and working with finance on recorded balances.

Aufgaben

• Own the collection strategy and targets across all bill types by aging bucket.
• Lead and coach the collection team, set daily targets, scripts, and performance reviews.
• Design and run escalation paths from reminder to payment plan, repossession, and legal action.
• Ensure every payment is recorded and reconciled in FMS, coordinating with Finance.
• Monitor KPIs: recovery rate, DPD/aging, roll rate, and collector productivity.
• Partner with Vehicle Ops and Driver Support on unit recovery and disputes.
• Improve collection SOPs and tools using data to identify drivers who fall behind.

Kenntnisse

Leadership

Negotiation

Data analysis

Communication

Bahasa Indonesia

Tools

Excel

Jobbeschreibung

GoCar Fleet is seeking a Collection Supervisor to own the recovery of outstanding amounts such as rental fees, Own Risk charges, and ETLE fines, while keeping drivers on the road. You will lead the collection team and ensure accurate payment records in our FMS system.

You will design escalation paths, coordinate with Finance, Vehicle Ops, and Driver Support, and monitor KPIs to drive faster recovery and healthier cash flow. Based in Jabodetabek with field duties as needed.