Collection Supervisor

GoTo Group; Tangerang; Vor Ort; IDR 180.000.000 - 300.000.000; Vollzeit

Zusammenfassung

GoCar Fleet is seeking a Collection Supervisor to own recovery strategies for outstanding balances and to lead a frontline team across desk and field collection, repossession, and related litigation. You will ensure accurate payment recording and drive KPI improvements in a fast-growing GoTo ecosystem.

Based in Jabodetabek, you will coordinate with Finance, Vehicle Ops, and Driver Support while building fair, data-driven collection processes that balance firmness with driver equity.

Qualifikationen

• 5+ years in collection or credit recovery with 2+ years leading a team.
• Experience in desk and field collection, repossession, and litigation.
• Strong metrics-driven approach with target setting.
• Fluent in Bahasa Indonesia; Jabodetabek based; field work capable.

Aufgaben

• Own collection strategy and targets across all bill types by aging bucket.
• Lead and coach the collection team; set daily targets and reviews.
• Design escalation path from reminder to payment plan and repossession.
• Record and reconcile payments in FMS; collaborate with Finance.
• Monitor KPIs: recovery rate, DPD/aging, roll rate, promise-to-pay.
• Collaborate with Vehicle Ops and Driver Support on recovery and disputes.
• Improve SOPs and tools using data insights.

Kenntnisse

Collection leadership

Team management

Data analysis

Negotiation

Stakeholder collaboration

Bahasa Indonesia

Tools

FMS

Advanced spreadsheets

Billing systems

Jobbeschreibung

About the Team

As a Collection Supervisor at RAB, you’ll own how we recover what drivers owe — outstanding rental fees, Own Risk charges, and ETLE fines while keeping good drivers on the road. You’ll lead the collection team, set the strategy from early reminders to repossession, and make sure every payment is recorded correctly in our systems. Your results will show directly in lower outstanding balances, faster recovery, and healthier cash flow. You’ll work closely with Business Operations & Process Control, Finance, Vehicle Ops, and the Driver Support team.

What you will do

• Own the collection strategy and targets across all bill types (outstanding rental fee, Own Risk, ETLE), by aging bucket.
• Lead and coach the collection team (desk call, field/checkpoint, and repossession), set daily targets, scripts, and performance reviews.
• Design and run the escalation path from reminder to payment plan, unit hold, repossession, and legal action, with clear criteria for each step — including handling cases such as embezzled or missing units with police, legal counsel, and other institutions.
• Ensure every payment is recorded and reconciled in FMS, working with Finance to close gaps.
• Monitor and report collection KPIs recovery rate, DPD/aging, roll rate, promise-to-pay kept, collector productivity.
• Partner with Vehicle Ops and Driver Support on unit recovery, disputes, and driver retention cases.
• Improve collection SOPs and tools with Process Control, using data to find where drivers fall behind and why.

What you will need

• 5+ years of experience in collection or credit recovery, with at least 2 years leading a team — ideally in vehicle rental, multifinance, leasing, ride-hailing, or fintech lending.
• Hands-on experience with desk and field collection, unit repossession, and litigation — filing police reports, preparing evidence, and working with police, courts, lawyers, and leasing or insurance companies on legal cases.
• Strong command of collection metrics and target setting.
• Good data skills: advanced spreadsheets; experience with collection or billing systems is a plus.
• Understanding of payment reconciliation and working with finance on recorded balances.
• Firm but fair negotiation and communication skills with drivers, and the ability to motivate a frontline team.
• Fluent in Bahasa Indonesia; based in Jabodetabek and able to go to the field and pools when needed.

About the Team

GoCar Fleet provides economic opportunity for Indonesians without their own vehicles to earn a good living as GoCar driver-partners. We offer affordable rental and massive selection of electric vehicles. GoCar Fleet is at a rapid growth pace, acquiring a significant number of revenue-generating vehicle assets every quarter.

You’ll lead the Collection team at RAB, a car rental serving GoCar drivers across Jabodetabek. The team keeps the business healthy by recovering what’s owed while treating drivers fairly — many of them are long-term partners we want to keep. We work closely with ops, finance, and process control, rely on real data to decide where to focus, and keep improving how collection runs day to day. Our mission is a collection operation that is firm, fair, and fully traceable, and we’d love you to build it with us.

About GoTo Group

GoTo is the largest digital ecosystem in Indonesia. GoTo’s mission is ‘empower progress’ by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.

The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.