Lead Restaurant Operations & Guest Experience

SHELTER INDONESIA GROUP; Provinsi Bali; On-site; IDR 89,280,000 - 156,240,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Team-oriented environment

Staff discounts

Job summary

Shelter Restaurant is seeking an experienced, hands-on, and service-driven Restaurant Manager to lead daily operations and deliver exceptional guest experiences across all areas of the venue. This role ensures smooth service flow, strong team coordination, and adherence to operational standards by collaborating with kitchen and support teams to drive guest satisfaction and business performance.

You will oversee operations, coaching, reporting, and initiatives to improve service, productivity,

Qualifications

• Experience as Restaurant Manager or similar leadership role (2–4 years).
• Hospitality/restaurant operations experience preferred.
• Strong leadership and people-management skills.

Responsibilities

• Oversee daily restaurant operations to ensure standards are met.
• Ensure service excellence and guest experience across all areas.
• Coordinate with kitchen and other departments for smooth service flow.
• Lead staffing, scheduling, attendance, and performance.
• Prepare and present operational reports (sales, staffing, issues).
• Monitor sales performance and identify improvements.
• Ensure compliance with hygiene, safety, and SOPs.
• Support marketing and event initiatives.

Skills

Leadership

Team coordination

Service excellence

English proficiency

Job description

Shelter Restaurant is seeking an experienced, hands-on, and service-driven Restaurant Manager to lead daily operations and deliver exceptional guest experiences across all areas of the venue. This role ensures smooth service flow, strong team coordination, and adherence to operational standards by collaborating with kitchen and support teams to drive guest satisfaction and business performance.

You will oversee operations, coaching, reporting, and initiatives to improve service, productivity,