Front of House Operations Leader

Unbranded; Lombok; On-site; IDR 90,000,000 - 180,000,000; Full time

Job summary

KULT MOSS Restaurant is seeking a Restaurant Operations Manager to lead all Front of House operations and ensure exceptional guest experiences. You will coordinate with HR for workforce development and work with the Executive Chef to align FOH with Kitchen operations.

Responsibilities include staff leadership, training, scheduling, and maintaining service standards while driving revenue through guest satisfaction and effective cost control.

Qualifications

• Ability to lead, manage, and oversee all Front of House operations.
• Ability to ensure daily operations are executed efficiently and in full compliance with policies, service standards, and SOPs.
• Ability to deliver exceptional dining experiences by maintaining high service standards.
• Ability to handle guest feedback and resolve complaints professionally and promptly.
• Ability to recruit, lead, coach, mentor, and develop the Front of House team.

Responsibilities

• Lead, manage, and oversee all Front of House operations, including guest services, dining operations, reservations, reception, cashier, and host functions.
• Ensure daily operations are executed efficiently and in full compliance with company policies, service standards, and SOPs.
• Foster effective communication and collaboration between Front of House and Kitchen Teams.
• Deliver exceptional dining experiences by maintaining high service standards.
• Handle guest feedback and resolve complaints professionally, promptly, and effectively.
• Recruit, lead, coach, mentor, and develop the Front of House team.
• Conduct daily briefings, operational meetings, service training, coaching sessions, and performance reviews.
• Prepare staffing schedules based on business demands while maximizing labor productivity.
• Drive revenue growth by maximizing guest satisfaction and service excellence.
• Manage labor costs and operational expenses within approved budgets.

Job description

KULT MOSS Restaurant is seeking a Restaurant Operations Manager to lead all Front of House operations and ensure exceptional guest experiences. You will coordinate with HR for workforce development and work with the Executive Chef to align FOH with Kitchen operations.

Responsibilities include staff leadership, training, scheduling, and maintaining service standards while driving revenue through guest satisfaction and effective cost control.