Land Transactions & Notarial Specialist

Id7C Pt Jakamitra Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Cargill is seeking a Customer Operations Specialist - ID to support a moderate scale of customer service activities across domestic and export markets. You will help optimize shipping and returns, process complex orders, and resolve delivery issues while maintaining critical data and relationships.

The role requires a Bachelor's degree and at least 3 years in Customer Service/Operations, with SAP ERP experience and a mindset for continuous improvement in a fast-paced setup at the Surabaya site.

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Operations/Supply Chain.
• Proficient in using ERP systems, with SAP preferred.
• Experience in leveraging AI and digital tools to improve productivity.
• Demonstrates integrity, accountability and professionalism.
• Strong ability to collaborate across functions in a fast-paced environment.
• Flexible and responsive to urgent business needs, including outside hours.

Responsibilities

• Maintain systems and relationships that meet customer demand forecasts and shipments data.
• Inform customers about order status, invoices, and contract balances.
• Execute customer service strategies across domestic and export markets.
• Support improvement projects requiring customer service know-how.
• Handle basic issues under supervision and escalate complex problems.
• Contribute to other duties as assigned.

Skills

Customer focus

Problem solving

Cross-functional teamwork

Ownership mindset

Agility in fast-paced env

Education

Bachelor's degree

Tools

SAP

ERP systems

Job description

Customer Operations Specialist - ID

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
**Job Purpose and Impact**
The Customer Operations Specialist - ID will support a moderate scale of customer service activities across domestic and export market. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
+ Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
+ Execute customer service strategies.
+ Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
+ Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
+ Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
+ Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
+ Experience in leveraging AI, digital tools, and automation to improve productivity and ways of working.
+ Demonstrates strong integrity, accountability, and professionalism.
+ Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
+ Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
+ Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
+ Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
+ Experience in managing teams in a highly dynamic environment would be an advantage.
Equal Opportunity Employer, including Disability/Vet