Dry Materials Logistics Operator: Safe, Timely Deliveries

Id72 Pt Santosa Agrindo Lestari; Indonesia; Remote; IDR 100,440,000 - 178,560,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

Fully remote work arrangement

Opportunities for professional growth

Modern logistics tools

Supportive remote team culture

Job summary

Cargill seeks a Customer Operations Specialist - ID to support customer service activities across domestic and export markets, focusing on shipping and returns optimization and order processing. You will resolve delivery issues and coordinate with internal teams in a fully remote role.

In this position, strong ERP/SAP experience, 3+ years in logistics or customer operations, and a proactive, collaborative mindset are essential to deliver reliable service to customers worldwide from Batam and

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity and ways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.

Responsibilities

• Coordinate daily delivery schedules and optimize routes for maximum efficiency using routing software.
• Communicate effectively with a team of delivery drivers, providing clear instructions and support throughout their shifts.
• Monitor driver performance and adherence to delivery timelines, addressing any delays or issues promptly.
• Maintain accurate records of deliveries, driver logs, and customer feedback.
• Handle customer inquiries and resolve delivery-related complaints to ensure satisfaction.
• Collaborate with the logistics team to implement process improvements and enhance operational workflows.

Skills

Logistics coordination

Route optimization

Communication skills

Leadership

Remote work

Education

Bachelor's degree

Tools

SAP

Routing software

Job description

• What Dry Materials Logistics Operator Safe Tim...

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Our client is seeking a dedicated Remote Delivery Driver Coordinator to manage and optimize our delivery operations from a remote setting. This pivotal role involves overseeing a fleet of drivers, ensuring efficient route planning, and maintaining high standards of customer service across Batam and surrounding areas. You will be instrumental in coordinating logistics, communicating with drivers and customers, and resolving any issues that arise during the delivery process, all while leveraging technology to streamline operations and enhance productivity. This position is perfect for an organized individual with a knack for problem-solving and a passion for efficient logistics, who thrives in a fully remote work environment.

About the Role

Our client is seeking a dedicated Remote Delivery Driver Coordinator to manage and optimize our delivery operations from a remote setting. This pivotal role involves overseeing a fleet of drivers, ensuring efficient route planning, and maintaining high standards of customer service across Batam and surrounding areas. You will be instrumental in coordinating logistics, communicating with drivers and customers, and resolving any issues that arise during the delivery process, all while leveraging technology to streamline operations and enhance productivity. This position is perfect for an organized individual with a knack for problem-solving and a passion for efficient logistics, who thrives in a fully remote work environment.

Key Responsibilities

• Coordinate daily delivery schedules and optimize routes for maximum efficiency using routing software.
• Communicate effectively with a team of delivery drivers , providing clear instructions and support throughout their shifts.
• Monitor driver performance and adherence to delivery timelines, addressing any delays or issues promptly.
• Maintain accurate records of deliveries, driver logs, and customer feedback.
• Handle customer inquiries and resolve delivery-related complaints to ensure satisfaction.
• Collaborate with the logistics team to implement process improvements and enhance operational workflows.

Requirements

• Proven experience in logistics coordination , dispatching, or a similar role, preferably in a remote capacity.
• Familiarity with route optimization software and delivery management systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to multitask and manage priorities effectively in a fast-paced, remote environment.
• Strong understanding of transportation and delivery operations.

Benefits

• Competitive salary with performance-based incentives.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunities for professional development and career advancement within logistics.
• Access to modern logistics management tools and technologies.
• A supportive and collaborative remote team culture.

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Customer Operations Specialist - ID will support a moderate scale of customer service activities across domestic and export market. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity and ways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Equal Opportunity Employer, including Disability/Vet