Feed Operator-2

Japfa; Indonesia; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Cargill in Indonesia is seeking a Customer Operations Specialist - ID to support domestic and export customer service activities. You will help optimize shipping, returns, and order handling while ensuring accuracy and timely communication with customers.

Role emphasizes ERP proficiency (SAP), collaboration across functions, and use of digital tools to improve efficiency. Strong problem-solving and ownership are key in this fast-paced environment.

Qualifications

• Bachelor's degree with at least 3 years in Customer Service/Operations or related field.
• Proficient in ERP systems, with SAP experience preferred.
• Experience using AI and digital tools to boost productivity.
• Strong integrity, accountability, and professional conduct.

Responsibilities

• Maintain shipment and inventory databases to meet demand forecasts.
• Inform customers about order status, invoices, and contract balances.
• Execute customer service strategies and support improvement projects.
• Escalate complex issues to appropriate staff as needed.
• Handle urgent issues with flexibility and responsiveness.

Skills

Customer service

Supply chain

Cross-functional collaboration

Problem solving

Ownership mindset

Education

Bachelor's degree

Tools

SAP

Job description

Customer Operations Specialist - ID

Posted 3 days ago

Job Description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Customer Operations Specialist - ID will support a moderate scale of customer service activities across domestic and export market. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity and ways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Equal Opportunity Employer, including Disability/Vet

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