L1 NOC & IT Operations Engineer - 24/7 Onsite

Asiacruit BPO, Inc.; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Asiacruit BPO, Inc. seeks an L1 NOC / IT Operations Engineer to support 24×7 onsite infrastructure operations. You will monitor systems, respond to alerts, perform first-level troubleshooting, and manage incidents in ITSM.

This role suits professionals with NOC, IT operations, or infrastructure support backgrounds who can follow SOPs and escalate appropriately. The position emphasizes shift-based onsite work with documentation, incident management, and collaboration with L2 and specialist teams.

Qualifications

• 1-3 years of experience in NOC, IT Operations, Infrastructure Support, or similar environment.
• Basic knowledge of Linux and networking.
• Experience with monitoring tools or infrastructure monitoring platforms.
• Experience with ITSM or ticketing systems.
• Comfortable following SOPs, runbooks, and escalation procedures.
• Good troubleshooting and problem-solving skills.
• Strong attention to detail and accurate documentation.
• Willingness to work in a 24×7 shift-based onsite environment.
• Good English communication skills.
• Mandarin proficiency is a plus for local coordination.

Responsibilities

• Continuously monitor infrastructure systems, services, and operational alerts.
• Respond to system alerts and perform first-level incident assessment.
• Perform basic troubleshooting and determine the appropriate next action.
• Validate alarms and identify potential infrastructure or service issues.
• Create, update, and maintain ITSM tickets with accurate incident information.
• Perform routine system and infrastructure health checks.
• Follow established SOPs, runbooks, and escalation procedures.
• Execute documented recovery actions where applicable.
• Escalate unresolved or complex incidents to L2 or specialist technical teams.
• Maintain accurate incident records, operational logs, and documentation.
• Communicate incident status and relevant information clearly to technical teams.
• Support continuous 24×7 operations through a shift-based onsite schedule.

Skills

NOC Operations

Linux

Networking

Monitoring tools

ITSM

SOPs/Runbooks

English communication

Mandarin (plus)

Tools

Monitoring platforms

Ticketing systems

Job description

Asiacruit BPO, Inc. seeks an L1 NOC / IT Operations Engineer to support 24×7 onsite infrastructure operations. You will monitor systems, respond to alerts, perform first-level troubleshooting, and manage incidents in ITSM.

This role suits professionals with NOC, IT operations, or infrastructure support backgrounds who can follow SOPs and escalate appropriately. The position emphasizes shift-based onsite work with documentation, incident management, and collaboration with L2 and specialist teams.