IT Operations Engineer (L1 NOC)

Asiacruit BPO, Inc.; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Asiacruit BPO, Inc. seeks an L1 NOC / IT Operations Engineer to support 24×7 onsite infrastructure operations. You will monitor systems, respond to alerts, perform first-level troubleshooting, and manage incidents in ITSM.

This role suits professionals with NOC, IT operations, or infrastructure support backgrounds who can follow SOPs and escalate appropriately. The position emphasizes shift-based onsite work with documentation, incident management, and collaboration with L2 and specialist teams.

Qualifications

• 1-3 years of experience in NOC, IT Operations, Infrastructure Support, or similar environment.
• Basic knowledge of Linux and networking.
• Experience with monitoring tools or infrastructure monitoring platforms.
• Experience with ITSM or ticketing systems.
• Comfortable following SOPs, runbooks, and escalation procedures.
• Good troubleshooting and problem-solving skills.
• Strong attention to detail and accurate documentation.
• Willingness to work in a 24×7 shift-based onsite environment.
• Good English communication skills.
• Mandarin proficiency is a plus for local coordination.

Responsibilities

• Continuously monitor infrastructure systems, services, and operational alerts.
• Respond to system alerts and perform first-level incident assessment.
• Perform basic troubleshooting and determine the appropriate next action.
• Validate alarms and identify potential infrastructure or service issues.
• Create, update, and maintain ITSM tickets with accurate incident information.
• Perform routine system and infrastructure health checks.
• Follow established SOPs, runbooks, and escalation procedures.
• Execute documented recovery actions where applicable.
• Escalate unresolved or complex incidents to L2 or specialist technical teams.
• Maintain accurate incident records, operational logs, and documentation.
• Communicate incident status and relevant information clearly to technical teams.
• Support continuous 24×7 operations through a shift-based onsite schedule.

Skills

NOC Operations

Linux

Networking

Monitoring tools

ITSM

SOPs/Runbooks

English communication

Mandarin (plus)

Tools

Monitoring platforms

Ticketing systems

Job description

About Asiacruit

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality talent for both local and global markets. If you are analytical, collaborative, and committed to enabling business growth, we invite you to apply.

About the Role

We are looking for an L1 NOC / IT Operations Engineer to support continuous technology and infrastructure operations in a 24×7 onsite environment.

You will be responsible for monitoring systems and services, responding to alerts, performing first-level troubleshooting, conducting routine health checks, managing incidents through ITSM systems, and escalating issues to the appropriate technical teams.

This role is suitable for professionals with experience in NOC, IT Operations, Infrastructure Support, or Technical Support who are comfortable working with monitoring tools, following operational procedures, and supporting critical technology environments.

What You’ll Do

• Continuously monitor infrastructure systems, services, and operational alerts.
• Respond to system alerts and perform first-level incident assessment.
• Perform basic troubleshooting and determine the appropriate next action.
• Validate alarms and identify potential infrastructure or service issues.
• Create, update, and maintain ITSM tickets with accurate incident information.
• Perform routine system and infrastructure health checks.
• Follow established SOPs, runbooks, and escalation procedures.
• Execute documented recovery actions where applicable.
• Escalate unresolved or complex incidents to L2 or specialist technical teams.
• Maintain accurate incident records, operational logs, and documentation.
• Communicate incident status and relevant information clearly to technical teams.
• Support continuous 24×7 operations through a shift-based onsite schedule.

What We’re Looking For

• 1-3 years of experience in NOC, IT Operations, Infrastructure Support, Technical Support, or a similar environment.
• Basic knowledge of Linux and networking.
• Experience with monitoring tools or infrastructure monitoring platforms.
• Experience with ITSM or ticketing systems.
• Comfortable following SOPs, runbooks, and escalation procedures.
• Good troubleshooting and problem-solving skills.
• Strong attention to detail and accurate documentation skills.
• Willingness to work in a 24×7 shift-based onsite environment.
• Good English communication skills.
• Mandarin proficiency is a plus for local coordination.

Nice to Have

• Experience working in a 24×7 operations, NOC, data center, or enterprise technology environment.
• Exposure to Kubernetes/K8s, cloud platforms, GPU servers, AI infrastructure, or similar technologies.
• Basic scripting or automation experience.
• Experience supporting large-scale infrastructure or technology environments.

Why Join

• Gain hands-on experience in enterprise infrastructure and 24×7 operations.
• Develop practical skills in monitoring, incident management, ITSM, and technical troubleshooting.
• Gain exposure to modern technology environments, including AI infrastructure and cloud platforms.
• Work alongside experienced infrastructure and specialist technical teams.
• Build a strong foundation for progression into L2 infrastructure and operations roles.