Specialist, Data Center Site Operations

sttgdc; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

STTGDC is seeking an experienced DC Operations Specialist to manage in-country data centre infrastructure and deliver 24x7 support. You will monitor systems, respond to incidents, and ensure ITIL-compliant processes while coordinating with vendors and maintenance teams.

The role requires a Diploma or ITE in related fields, plus 1+ year in DC/facility operations or equivalent qualification, with fluency in English and Bahasa and willingness to work rotating shifts.

Qualifications

• Diploma in Computing/Electrical/Mechanical Engineering or related field.
• ITE Certificate or equivalent in Computing/Electrical/Mechanical.
• 1 year+ experience in 24x7 DC or facility operations; fresh grads with relevant qualifications welcomed.
• Fluent in English and Bahasa; ability to work in rotating shifts.

Responsibilities

• Manage and service large scale in-country data centre infrastructure to ensure 24x7 operations.
• Monitor data centre infrastructure with 24x7 coverage and respond to alerts.
• Act as Level 1 escalation for onsite incidents; document requests in the ticketing system.
• Ensure ITIL process conformance for incident, problem and change management.
• Enforce safety, security and customer support policies and procedures.
• Coordinate with contractors and vendors; inspect completed work.
• Plan and support preventive and reactive maintenance with minimal service disruption.
• Participate in internal and external audits; generate reports when required.
• Carry out other duties or projects as assigned by Management.

Skills

English

Bahasa

Teamwork

Shift work

Education

Diploma in Computing/Electrical/Mechanical Engineering

ITE Certificate

Tools

ITIL

Job description

Be part of a global leader in data center solutions

STTGDC is a data center provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STTGDC

STTGDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

Opportunities for growth: At STTGDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.

Key Duties and Responsibilities

Manages and services large scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.

Supports the organisation's data centre services through active 24x7 monitoring of the infrastructure.

• Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA.
• Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or project as assigned by the Management.

Requirements

• Minimum Diploma in Computing/Electrical/Mechanical Engineering or related field
• Has ITE Certificate or equivalent in Computing/Electrical/Mechanical
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Meticulous team player with the ability to work under pressure in a fast-paced environment
• Excellent verbal and written English & Bahasa
• Possess relevant facilities management and/or data centre related certifications, such as ITIL,
• Broad knowledge in cloud technology, network, data centre facilities, system applications and related IT systems.
• Familiar with certifications standards, such as LEED Gold, ISO 20000 / 22301 / 27001, Uptime Institute Tier III, etc
• Open to rotating shifts and capable of adapting to different schedules
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary