Korean-Speaking Customer Service Operations Associate (Hybrid)

Zarada Indonesia; Jakarta Selatan; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Hybrid Work (WFO & WFH)

Permanent Employee

Job summary

Zarada Indonesia is seeking a Customer Service Operations Associate (Korean Speaker) to join our Jakarta team. You will respond to inquiries, manage reservations, and ensure smooth daily operations with a focus on customer experience.

Key duties include updating CRM data, coordinating with internal teams, supporting CRM campaigns, and providing Korean-Indonesian interpretation for projects. This role is hybrid (WFO & WFH) and offers permanent employment.

Qualifications

• Fluent in Korean (spoken and written).
• Currently residing in Jakarta.
• Excellent communication and interpersonal skills.
• Well-organized, responsible, and customer-oriented.
• Eager to learn, proactive, and committed to continuous self-improvement.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Manage customer reservations, appointment confirmations, rescheduling, and cancellations.
• Maintain and update customer information in the CRM system.
• Conduct customer follow-ups and handle customer concerns appropriately.
• Coordinate with internal teams to ensure smooth daily operations.
• Support CRM campaigns and prepare basic customer service reports.
• Provide Korean-Indonesian interpretation and translation support for internal projects and business activities as assigned.

Skills

Korean language

Customer service

Communication skills

Organization

Problem solving

Tools

CRM systems

Job description

Zarada Indonesia is seeking a Customer Service Operations Associate (Korean Speaker) to join our Jakarta team. You will respond to inquiries, manage reservations, and ensure smooth daily operations with a focus on customer experience.

Key duties include updating CRM data, coordinating with internal teams, supporting CRM campaigns, and providing Korean-Indonesian interpretation for projects. This role is hybrid (WFO & WFH) and offers permanent employment.