Customer Service Operations Associate (Korean Speaker)

Zarada Indonesia; Jakarta Utara; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Permanent Employee

Hybrid Work (WFO & WFH)

Job summary

Zarada Indonesia in Jakarta seeks a Customer Service Operations Associate (Korean Speaker) to respond to customer inquiries, manage reservations, update CRM data, and coordinate with internal teams. You will provide Korean–Indonesian interpretation for internal projects and support customer campaigns.

The ideal candidate is fluent in Korean, residing in Jakarta, with excellent communication skills, strong ownership, and a proactive, organized mindset.

Qualifications

• Fluent in Korean (spoken and written).
• Currently residing in Jakarta.
• Excellent communication and interpersonal skills.
• Well-organized, responsible, and customer-oriented.
• Eager to learn, proactive, and committed to continuous self-improvement.
• Demonstrates ownership of assigned tasks.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Manage customer reservations, appointment confirmations, rescheduling, and cancellations.
• Maintain and update customer information in the CRM system.
• Conduct customer follow-ups and handle customer concerns appropriately.
• Coordinate with internal teams to ensure smooth daily operations.
• Support CRM campaigns and prepare basic customer service reports.
• Provide Korean–Indonesian interpretation and translation support for internal projects and business activities as assigned.

Skills

Korean language

Communication skills

Interpersonal skills

Organized

Customer orientation

Proactive learner

Tools

CRM systems

Job description

Customer Service Operations Associate (Korean Speaker)

Zarada is a leading global semi-permanent makeup brand committed to delivering premium beauty services with a focus on natural results and exceptional customer experience.

We are looking for a highly organized and customer-oriented Customer Service Management Associate (Korean Speaker) to join our growing team in Jakarta. This is an exciting opportunity to build your career in the premium K-Beauty industry.

Responsibilities

Respond to customer inquiries in a professional and timely manner.

Manage customer reservations, appointment confirmations, rescheduling, and cancellations.

Maintain and update customer information in the CRM system.

Conduct customer follow-ups and handle customer concerns appropriately.

Coordinate with internal teams to ensure smooth daily operations.

Support CRM campaigns and prepare basic customer service reports.

Provide Korean–Indonesian interpretation and translation support for internal projects and business activities as assigned.

Requirements

Fluent in Korean (spoken and written).

Currently residing in Jakarta.

Excellent communication and interpersonal skills.

Well-organized, responsible, and customer-oriented.

Eager to learn, proactive, and committed to continuous self-improvement.

Demonstrates a strong sense of responsibility, accountability, and ownership of assigned tasks.

Preferred Qualifications

Experience in the beauty, medical aesthetics, or service industry.

Proficiency in English.

Experience using CRM systems or customer databases.

Enjoy meeting and communicating with people.

Permanent Employee

Hybrid Work (WFO & WFH)

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