Customer Service Operations Associate (Korean Speaker)

Zarada Indonesia; Jakarta Selatan; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Hybrid Work (WFO & WFH)

Permanent Employee

Job summary

Zarada Indonesia is seeking a Customer Service Operations Associate (Korean Speaker) to join our Jakarta team. You will respond to inquiries, manage reservations, and ensure smooth daily operations with a focus on customer experience.

Key duties include updating CRM data, coordinating with internal teams, supporting CRM campaigns, and providing Korean-Indonesian interpretation for projects. This role is hybrid (WFO & WFH) and offers permanent employment.

Qualifications

• Fluent in Korean (spoken and written).
• Currently residing in Jakarta.
• Excellent communication and interpersonal skills.
• Well-organized, responsible, and customer-oriented.
• Eager to learn, proactive, and committed to continuous self-improvement.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Manage customer reservations, appointment confirmations, rescheduling, and cancellations.
• Maintain and update customer information in the CRM system.
• Conduct customer follow-ups and handle customer concerns appropriately.
• Coordinate with internal teams to ensure smooth daily operations.
• Support CRM campaigns and prepare basic customer service reports.
• Provide Korean-Indonesian interpretation and translation support for internal projects and business activities as assigned.

Skills

Korean language

Customer service

Communication skills

Organization

Problem solving

Tools

CRM systems

Job description

Customer Service Operations Associate (Korean Speaker)

Zarada is a leading global semi-permanent makeup brand committed to delivering premium beauty services with a focus on natural results and exceptional customer experience.

We are looking for a highly organized and customer-oriented Customer Service Management Associate (Korean Speaker) to join our growing team in Jakarta. This is an exciting opportunity to build your career in the premium K-Beauty industry.

Responsibilities

Respond to customer inquiries in a professional and timely manner.

Manage customer reservations, appointment confirmations, rescheduling, and cancellations.

Maintain and update customer information in the CRM system.

Conduct customer follow-ups and handle customer concerns appropriately.

Coordinate with internal teams to ensure smooth daily operations.

Support CRM campaigns and prepare basic customer service reports.

Provide Korean-Indonesian interpretation and translation support for internal projects and business activities as assigned.

Requirements

Fluent in Korean (spoken and written).

Currently residing in Jakarta.

Excellent communication and interpersonal skills.

Well-organized, responsible, and customer-oriented.

Eager to learn, proactive, and committed to continuous self-improvement.

Demonstrates a strong sense of responsibility, accountability, and ownership of assigned tasks.

Preferred Qualifications

Experience in the beauty, medical aesthetics, or service industry.

Proficiency in English.

Experience using CRM systems or customer databases.

Enjoy meeting and communicating with people.

Permanent Employee

Hybrid Work (WFO & WFH)