Key Account for SEA Business

PT Quiksilver Indonesia

Provinsi Bali

On-site

IDR 89,280,000 - 133,920,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Casual Dress Code

Annual Leave & Company Leave

Learning Support

Development Model 70/20/10

Product Allowance

Employee Discounts

Annual Outing & Parties

Sustainability Initiatives

Less traffic commute

Job summary

BOARDRIDERS seeks a dedicated SEA Customer Service professional to oversee customer interactions across our wholesale network in the Bali region. You will drive sales targets, reduce friction, and elevate customer experiences for all brands.

Responsibilities include order management, cross-functional collaboration, and proactive customer issue resolution to strengthen loyalty and satisfaction.

Qualifications

Diploma or higher in any field.
Understanding of customer service concepts and ability to measure performance
Awareness of commerce and warehouse distribution fundamentals
Proven Excel, PowerPoint, and Word skills
Experience with ERP and customer service tools
Experience creating customer service strategies focused on sales
Good teamwork and quick learner
Required language: English
Willing to be placed in Bali

Responsibilities

Achieve the sales targets.
Deliver a best-in-class customer experience across our SEA wholesale network.
Champion the customer journey by identifying needs and expectations.
Manage: order entry, confirmation, fulfilment, allocation, replacements, and delivery notifications.
Coordinate with distribution centers on quality control queries.
Follow up on daily customer queries (returns, warranty, fraud review, chargebacks, orders, delivery status).
Collaborate with brand, content, marketing, and warehouse teams for seamless service across brands.

Skills

Customer service concepts

Excel

PowerPoint

Word

ERP systems

Team player

English language

Education

Diploma or higher

Tools

ERP systems

Office suite

Job description

The SEA Customer Service is responsible for overseeing and managing customer interactions within our SEA business across our Wholesale strategic partner network. The primary goal of this role is to achieve the sales target, reduce customer friction points, enhance our customer experience/s, ultimately increase satisfaction and loyalty across our house of brands to reflect the voice of our customer/s. This role will be involved in various projects that intersect eCommerce, Consignment, and Brand Teams to deliver a best-in-class experience for internal & external customers.

KEY MEASURABLES

Meet and exceed key performance indicators and service-level targets across the different forms of customer engagement (Accuracy of Order Entry, Shipping KPI’s, Returns shipping and order adjustment requests)
Sales growth of the brands through exceptional customer service.
Prompt, accurate and helpful customer service across all brands per SLA agreements.
Cross-functional reporting and deliverables on enhancing customer experience.
Reduction of Customer contact through frictionless journey.

KEY RESPONSIBILITIES

Achieve the sales targets.
Deliver a best-in-class customer experience across our SEA wholesale network.
Champion the customer throughout their journey, identifying their needs and expectations.
Manage: order entry, order confirmation, order fulfilment / allocation / replacement of cancelled or drop styles and delivery notification and schedules are upheld.
Ensure regular contact with our distribution center network and quality control related queries.
Actively follow up on daily customer queries regarding returns, warranty, fraud review, chargebacks, website administrative functions, orders, returns, delivery status, exchanges, instore returns/interactions.
Work closely with each brand, content, marketing, and warehouse to ensure a seamless, best-in-class customer and service experience across all brands.

REQUIRED EXPERIENCE/SKILLS/EDUCATION

Candidate must possess at least a Diploma or higher in any field.
Thorough understanding of customer service-related concepts & ability to measure performance accurately
Awareness of commerce and warehouse distribution fundamentals
Proven Excel, PowerPoint, and Word skills
Experience in ERP and Customer Service application tools or applications of similar nature
Experience in creating and implementing industry leading Customer Service strategies focused on sales generation and user experience
Team Player and a quick learner
Required language : English
Willing to be placed in Bali

BOARDRIDERS PURPOSE & VALUES

Our Purpose: We awaken the spirit of freedom and adventure by connecting boardriders around the world.

Our values:

We Lead with Integrity and Passion – We assume positive intent. We are authentic, transparent and we deliver on promises.
We build an Inclusive Community – We actively provide coaching, feedback and recognition. We value individual differences.
We Protect our Playgrounds – We volunteer to support keeping our mountains and oceans clean.
We Play to Win – We are accountable and results orientated. We are one global team.

Our HR Team will reach you through our official recruitment number or email only (domain: @boardriders.co.id)

We awaken the spirit of freedom and adventure by connecting boardriders around the world. We’re a team of 7,500 like-minded souls protecting what we love. The smell of the ocean. The sounds of the city you know so well. The perfect slope. The perfect wave. The perfect game. Ultimate freedom.

We lead with integrity and passion, we build an inclusive community, we protect our playgrounds and we play to win.

We are Quiksilver, Billabong, Roxy, RVCA, DC Shoes.

We are BOARDRIDERS.

We lead with integrity and passion, we build an inclusive community, we protect our playgrounds and we play to win.

We are Quiksilver, Billabong, Roxy, RVCA, DC Shoes.

We are BOARDRIDERS.

Perks and benefits