IT Operations Support

ATI Business Group; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

ATI Business Group is seeking an IT Operations Associate to provide day-to-day IT support for our production environment in Jakarta. You will handle incidents, maintain critical infrastructure, and deliver high-quality user support in a fast-paced setting.

The role requires a Bachelor's degree in a related field, strong networking knowledge (TCP/IP, DNS, DHCP, VPNs), experience with ITSM platforms (Jira Service Management, ServiceNow, Zendesk), and ITIL familiarity.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
• Strong analytical and problem-solving skills with ability to diagnose issues.
• Hands-on experience troubleshooting and configuring networking technologies (TCP/IP, DNS, DHCP, VPNs).
• Experience using ITSM platforms (Jira, ServiceNow, Zendesk) in enterprise environments.
• Understanding ITIL principles for incident and request management.
• Excellent multitasking and time management in a fast-paced setting.
• Proficiency in Bahasa Indonesia and English, written and verbal.
• Certifications like Cisco CCNA/CCNP or MikroTik MTCT/MTCRP are a plus.
• Experience with Windows Server and Linux, virtualization (VMware/Hyper-V), and cloud platforms.

Responsibilities

• Provide day-to-day IT support for end users and incidents.
• Maintain and support LAN/WAN, wireless, servers, firewalls, CCTV, IP telephony, and access control.
• Diagnose and resolve moderately complex hardware, software, and network issues.
• Manage incidents via ITSM tools following ITIL practices.
• Monitor system performance and proactively address issues.
• Collaborate with teams on projects and infrastructure improvements.
• Document IT procedures and support enterprise operational standards.
• Prioritize requests while maintaining service levels.

Skills

IT Operations

ITSM

Networking

ITIL

Windows/Linux

VPN/DNS/DHCP

English Indonesian

Education

Bachelor's degree in IT / CS / IS / CE

Tools

Jira Service Management

ServiceNow

Zendesk

Job description

DESKRIPSI PEKERJAAN

Are you passionate about keeping IT systems running smoothly and ensuring users receive reliable technical support? Do you enjoy troubleshooting technical issues, maintaining critical infrastructure, and working in a fast-paced operational environment where no two days are the same?

We're looking for an IT Operations Associate to join our IT Operations team. In this role, you'll provide day-to-day IT support for our production environment, helping ensure business continuity by resolving technical issues, maintaining infrastructure, and delivering excellent support to internal users.

Key Responsibilities:

• Provide day-to-day IT support for end users, ensuring timely resolution of incidents and service requests
• Maintain and support critical IT infrastructure, including LAN/WAN networks, wireless networks, servers, firewalls, CCTV systems, IP telephony, and access control systems
• Diagnose and resolve moderately complex hardware, software, network, and connectivity issues using established troubleshooting methodologies
• Manage incidents and requests through IT Service Management (ITSM) tools while following ITIL best practices
• Monitor system performance, identify potential issues, and proactively
• Collaborate with internal teams to support operational projects, infrastructure improvements, and system implementations
• Contribute to the continuous improvement of IT procedures, documentation, and operational standards
• Prioritize multiple support requests while maintaining service quality and meeting operational service levels

KUALIFIKASI MINIMUM

Is this you?

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues independently
• Hands-on experience troubleshooting and configuring networking technologies, including TCP/IP, DNS, DHCP, VPNs, and network devices
• Experience using IT Service Management (ITSM) platforms such as Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems
• Understanding of ITIL principles for incident and request management
• Excellent project and time management skills with the ability to manage changing priorities in a fast-paced environment
• Professional proficiency in both Bahasa Indonesia and English, with strong written and verbal communication skills
• Professional certifications such as Cisco CCNA/CCNP or MikroTik MTCNA/MTCRE/MTCRP
• Experience supporting enterprise IT environments and infrastructure
• Experience administering Windows Server and/or Linux operating systems
• Familiarity with virtualization platforms such as VMware or Hyper-V
• Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform
• Basic understanding of endpoint security, firewalls, backup, and disaster recovery practices
• Willing to be placed in BSD, South Tanggerang office

RINGKASAN PERKERJAAN

• *SPESIALISASI**: IT and Software
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: Central Jakarta, DKI Jakarta, Indonesia
• *INDUSTRI**: Outsourcing / Offshoring
• *SITUS PERUSAHAAN**: http://atibusinessgroup.com
• *JUMLAH LOWONGAN**: 2 posisi

TENTANG PERUSAHAAN

ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients' businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients', is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients' business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com